Orientations & Information - Administrator - Mississauga, Canada - Newcomer Centre of Peel

Newcomer Centre of Peel

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

2. Gather and screen information; determine client's eligibility for services, including completing the intake process and the needs assessment forms to identify client's needs and issues related to their settlement and adaptation when necessary (develop and adhere to a standardized intake process/documentation and input information into iCARE/OCMS databases)

Determine necessity and appropriateness of programs; make referrals to other interventions/agencies when needed
Follow-up with scheduled appointments
Assist in researching, developing and locating resources to enhance the program, as directed by Manager and Settlement Counsellors
Collect statistics; submit monthly reports and input client data into iCARE and other internal databases (Excel/OCMS); maintain other documentation as required
Maintain and document statistical information related to the program(s)/stream including the creation of excel charts and organizing information in a cohesive and logical manner Organize and maintain all documentation within internal NCP/program drives
Assist in the organization of special events that will enhance the program
Assist in outreach activities to recruit clients, as directed
Continue professional growth through attendance at workshops, conferences, etc. The information acquired/learned should be shared with all team members.
Attend staff, department, NCP committee meetings as required, and take and compile team meeting minutes
Research resources, facilitate workshops (when necessary) and maintain other tools/material to enhance the counselling/settlement process
Ensure office supplies are in stock and organized.
Maintain all program calendars
Track and input budgetary information as required
Maintain other documentation as required
Assist Settlement Manager as required
Other duties as required

Qualifications & Requirements

College diploma and 1+ year related work experience in assisting newcomers/families
Excellent technological and communication skills; in person and by phone and familiarity with online/web platforms
Comfortable communicating with representatives from all segments of the community, government and human services, when needed
Skilled in working with diverse clientele in terms of socio-economic factors, education, income, culture, immigration status, etc.
Good organizational skills, ability to multi-task while maintaining high level of accuracy in data collection; good understanding of confidential issues and privacy law/requirements
Self-motivated, creative, and energetic; an ability to work as part of an effective team with other program staff, committee members, community members and other community professionals
Excellent computer skills using Microsoft Office (especially Word, Excel, E-mail, Internet, PowerPoint)
A valid driver license and access to a vehicle is an asset
Knowledge of iCARE/OCMS systems and proficiency in excel is highly recommended
A secondary language considered an asset

Other qualifications:

Excellent interpersonal, communication and teamwork skills
Takes pride and initiative in work to ensure a high standard of work
Be goal-oriented & highly organized
Ability to multitask in an ever-changing environment
Highly flexible and able to adapt to the needs of clients
Excellent communication skills and experience working with a variety of clients from varied occupations, levels of education and cultures
Tactful, good customer services skills and encouraging when assisting clients
Excellent research skills; interested in continually adding and creating resources
Broad based knowledge of community and government resources to refer clients
Demonstrated sensitivity and sincere interest in meeting needs of newcomers