Manager, Database Operations - Markham, Canada - BGIS

BGIS

Verified Company

Markham, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
BGIS is a leading provider of customized facility management and real estate services.

With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses.

Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

SUMMARY

The Manager, Database Operations is a role within BGIS' database environments which leads the research, design, planning, implementation and support of existing and emerging database technologies, as well as the other Database Administrators (DBA's) on the Team.

The incumbent will take ownership of ongoing activities relating to database security, performance tuning, database upgrades, capacity planning, backup and recovery procedures and problem resolution.

The incumbent will have significant input to our database platforms strategic roadmaps, providing licensing oversight, and align with industry best practices.

The incumbent will also ensure that other DBA's are held accountable to these standards and mentor them in the proper approach towards systems design, configuration, documentation, and management.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.

Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent
Provides mentoring, coaching and guidance to all team members
Objectively recommends compensation adjustments
Manages all aspects of performance

Database Management

Possesses the ability to express IT technology decisions in terms of business outcomes by persuasively communicating ideas or positions that build support agreement or commitment
Acts as the Lead of Databases in strategic planning, implementing database architecture, database design, and integration with other BGIS systems, problem notification, and availability reporting for databases
Maintains uptodate knowledge of technology standards, industry trends, emerging technologies, and software development best practices. Principal researcher to support our existing and emerging database platforms including but not limited to (RAC, ASR,ASAM, RMAN, Data Guard, Golden Gate, TOAD, Oracle Database Appliance)
Conducts database performance tuning and capacity planning
Coordinates database administration duties with System/Network Administrators to ensure compatibility with hardware and operating systems configurations
Creates and maintains architectural designs for current and future RDBMS layouts
Ensures to follow change management best practices to database environment following predefined change management policies and procedures using ITIL framework
Oversees and manages database backup and recovery strategy (online/offline backup and recovery)
Plans database software upgrades from test through to production. Coordinates and works with stakeholders as required to ensure testing is thorough resulting in mínimal business impact
Provides monthly KPI reports
In conjunction with Senior Director, I T Operations, manages department budget

Risk Management

Develops and oversees effective disaster recovery policies and standards to align with enterprise business continuity management program goals; coordinate the development of implementation plans and procedures to ensure that businesscritical services are recovered in outage; provides direction, support, and inhouse consulting in these areas
Oversees and manages database backup and recovery strategy (RMAN online/offline backup and recovery)
Establishes appropriate security framework to secure database objects to comply with industry standards and security audits

Stakeholder Management

Provides SME advice to the customer, and internal & external stakeholders
Fosters an environment of collaboration and a strong customer service culture
Builds relationships with vendors and service providers to ensure efficient and costeffective acquisition of technology purchases; oversees service level agreement escalation and contract negotiations
In conjunction with Manager, Systems Integration/Process, responds to Customer RFI's and RFP's

Continuous Improvement

Builds, develops, and manages the enterprise technology services organization, consisting of direct reports and indirect reports.
Sets, monitors, provides and reinforces overall team performance feedback including performance improvement and decisions/approvals with respect to rewards redeployment and termination
Employs sound judgment in determining how innovation will be deployed to produce more effective and efficient DBA operations
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