Customer Support Associate - North York, Canada - Acara Solutions

Acara Solutions
Acara Solutions
Verified Company
North York, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Acara Solutions is seeking a Customer Service Representative/Order Administrator to assist a well known company.

This is a contract to direct placement opportunity with room for career growth located in North York. Starting wage is $17-19/hr paid weekly morning schedule Monday-Friday.


Responsibilities:


  • Handle inbound & outbound calls from & to customers
  • Handle in person customer inquires
  • Input data & orders into the dedicated software system
  • Coordinate with warehouse team to collect concise information & provide customers service excellence
  • Convert quotes to orders
  • Recording data from customer interactions
  • Resolving customer complaints, escalating as required
  • Assist customers with accurate transactions and industry specific product information.
  • Provide recommendations
  • Respect safety procedures & guidelines
  • Other projects and duties as assigned

Qualifications:


  • 1 year of Customer Service/ Customer facing experience
  • Excellent verbal and written communication
  • Proficient in Microsoft suite (Word, outlook, excel)

Salary:
$17.00-$19.00 per hour


Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday

Experience:


  • Customer service: 1 year (preferred)
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