Technical Support Specialist - Toronto, Canada - Brainhunter Systems

Brainhunter Systems

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Title:
Technical Support Specialist - (ITSM)

Job Type: 1 year Contract opportunity

Location city(s):Winnipeg, London, Toronto (any location) (Remote For Now)
In this role, the Telephony Technical Specialist will also work collaboratively with our business partners, other teams across Canada Technology and external vendors to support the current platform and to implement new features and functionality to continue to deliver an improved customer and employee experience

What you will bring

Postsecondary Degree or equivalent experience in Information Technology
5+ years of relevant experience in a technical role
Deep experience with
Problem, Incident and Change (ITSM):
Knowledge of
cloud contact center platforms (preferably Cisco's Hosted Collaboration platform and Verint's Workforce Optimization):
Strong analytical,
quantitative, problem solving, and organizational skills; attention to detail; and ability to coordinate multiple tasks, set priorities, and meet deadlines:
Effective internal consulting skills with a strong customer service orientation.
Communicates in a clear and concise manner, both written and verbal, that is appropriate for the audience.
Good interpersonal skills and a demonstrated ability to work effectively in a team environment across geographies
Able to pivot and quickly change direction in response to changing priorities while effectively performing under pressure.
Possesses extensive Investigation & diagnostic skills