Manager, Collections Strategy - Toronto, Canada - Flexiti Financial

Flexiti Financial

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Flexiti is one of Canada's fastest growing fintech lenders.

We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options.

Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.

At Flexiti, we work hard, we love what we do, and we have some fun along the way If you are looking for an energizing and innovative work environment with great people and big ideas, we'd love to have you join us

Manager, Collections Strategy
Flexiti is looking for a Manager, Collections Strategy & Loss Forecasting to join its Risk team.

Reporting to the Director, Collections Strategy and Advanced Analytics, the incumbent will be responsible for developing collection strategies, analyzing delinquency trends, and creating key reporting for items such as:
roll rates, vintage performance, and champion / challenger performance.

This role requires a deep understanding of data analysis, forecasting, risk management, and collections strategies to ensure the financial health and profitability of the organization while maintaining customer relationships and regulatory compliance.

What you will be doing:

Analyze historical data, customer behavior, and financial trends to identify patterns, insights, and opportunities for improving collections efforts and reducing losses
Support the data mapping, transformation logic, and testing of data rules to be leveraged for collections reports
Leverage SQL to extract data to develop strategies and conduct trend analysis
Utilize advanced data analytics, machine learning, and predictive modeling techniques to gain insights into customer behavior and to enhance collections processes
Design and implement effective collections strategies to optimize recoveries while maintaining customer relationships and compliance with relevant laws and regulations
Formulate clear hypotheses and validate assumptions to develop comprehensive A/B testing plans to evaluate the performance of different business strategies. Implement plans ensuring proper set up tracking to obtain statistically significant results
Monitor and assess weekly trends to track and project month end results
Regularly report to senior management on portfolio performance, collections performance, and strategy effectiveness. Monitor portfolio health and take actions to meet established targets
Ensure that all collections strategies and activities comply with relevant laws, regulations, and industry best practices
Work with crossfunctional business teams and vendors to deliver collections strategies
Support Collections Operations to ensure agent demands are optimized, including strategies that define workflow and communications
Provide regular updates to senior management and share results at business reviews
Represent the Collections/Risk Team in Project meetings and deliverables.

Why people love working here:

You have the opportunity to be a part of an award winning, fast growing company
Our innovative culture promotes ongoing learning opportunities with training and mentorship
A new and vibrant office environment and remote working capability
Competitive compensation package commensurate to experience plus benefits

What you should have:

University Degree in a quantitative field, economics, business, engineering or equivalent.
Proven experience in credit risk management, loss forecasting, and collections strategy development.
Experience analyzing credit card data, implementing collections and credit risk strategies, and making strategic recommendations to senior management.
Proven knowledge of credit card business fundamentals and the credit card lifecycle.
Experience with credit card platforms such as TSYS, FDR or similar system
Experience with strategy implementation using a risk rules engine such as TRIAD

- or PowerCurve.

Strong statistical knowledge with a proven track record of working with other business leaders from across the organization to drive analytically based strategies.
Proven experience using SQL to perform queries to analyze, extract and validate data.
Experience with Microsoft Power BI, Python, R or similar programs
Strong problemsolving and decisionmaking abilities.
Ability to adapt to changing business environments and priorities.
Ability to collaborate with partners and vendors on initiative requirements and program design.
Excellent communicator with strong oral and written communication skills required to effectively and concisely present key findings to senior management and other team members.
Strong soft skills, including interpersonal and people management skills and ability to positively represent risk initiatives with all levels of management.
Proven analytical and conce