Human Resources Generalist - Markham, Canada - Everlink Payment Services

Description

JOB PROFILE

HUMAN RESOURCES GENERALIST

ABOUT EVERLINK
Everlink Payment Services Inc.

is a leading provider of comprehensive, innovative, and integrated payments solutions and services for 98% of credit unions, 55% of consumer-facing schedule 1 and 2 banks, and a broad range of SMEs across Canada.

In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well-established Payment Network Gateway - with operational performance that continually ranks in the upper first quartile - we offer a diversified range of integrated payments Lines of Business including:

• Digital Solutions, enabling realtime payments for Retail PeertoPeer (P2P), Business (B2B/B2P) Payments, ISO20022 Payment Gateways and API Integrations for Financial Institutions andServices Providers.

Card Issuance & Management, with a history of firsts related to Card Issuance Solutions, Everlink provides a fully managed, flexible, and turnkey experience, ensuring credit unions, banks, FinTechs and other payment card issuers can provide the card products they need, including debit and Co-badged cards.

• Fraud Management Solutions, operating one of the largest service bureaus in Canada for Fraud Management Solutions, Everlink offers credit unions, banks and fintech industryleading and customdesigned solutions enhancing the protection of their members and customers.
• Mobile Payments, fulfilling critical service delivery requirements, Everlink remains at the forefront in the evolution of NFCbased payments with extension to mobile wallets and other digital payment methods.
• Payment Network Gateway, operating a worldclass payments technology infrastructure, Everlink's Payment Network Gateway Services provides connectivity to domestic and international payment networks for credit unions, banks and merchants to participate in.
• Professional Services, leveraging our extensive industry knowledge, expertise and capabilities, Everlink's Professional Services Team partners with our clients to navigate the everchanging payments landscape, ensuring their technology capabilities remain relevant.
• Retail Solutions, enabling Card Present PointofSale Acquiring, including Interac eCommerce via dedicated Host to Host Payment Gateways for Payment Service Providers, FinTechs and Credit Unions.
• ATM Managed Services, supporting the latest technology and introducing innovations, Everlink powers ATM networks and transaction capabilities for credit unions, banks and cardholders domestically and abroad.

Complementing the strength of these eight primary Lines of Business is our ongoing commitment to Client-Centricity, the critical element of our guiding principles.

At Everlink, we are dedicated to building, maintaining and nurturing long-lasting relationships.

To help our clients remain competitive and successful, we provide the innovative technologies they need to serve their growing base of members, customers, and merchants.

Our Guiding Principles

About the Role

Title
Human Resource Generalist


Reports To
General Manager, Human Resources


Challenge/Role

The human resource generalist performs duties at the professional level in some or all of the following functional areas: employee recruitment, onboarding, employee relations, training, benefits management, and HRIS functions.

This position requires an extremely perceptive person capable of relating to individuals at all levels within the organization. The generalist must be sensitive to organizational needs, employee goodwill and business needs.


Opportunity

Description of Essential Functions

Talent Acquisition:

• Lead recruitment efforts that include webbased job boards, social media, and other posting outlets. Ensure all positions are posted internally and externally and place advertising in compliance with guidelines.
• Manage the recruitment process for entry to midlevel positions; draft job descriptions and position announcements; meet with hiring managers to clarify qualifications and screening criteria and staffing needs before the required start date.
• Maintain the work structure by updating job requirements and job descriptions for all positions
• Handle all administrative tasks for onboarding, new hire orientation, and exit interviews.
• Support in developing campus recruitment strategy and process in place

Employee Relations and Engagement:

• Enhance employee satisfaction by immediately addressing employee complaints
• Promote HR programs that will result in a more productive and conflictfree work environment Consult with managers and staff regarding employee relations concerns, including corrective action, workplace disputes, and facilitation of resolution of issues between management and staff
• Leads employee engagement initiatives in collaboration with the Everlink Social Committee

Performance Management:

• Provide current and prospective employees with information about organizati