IT Coordinator - Richmond Hill - Smiles First Corporation

    Smiles First Corporation
    Smiles First Corporation Richmond Hill

    1 day ago

    Full time
    Description

    Overview

    We are seeking a detail-oriented and proactive IT Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing and supporting our IT infrastructure, ensuring smooth operations and providing exceptional customer service. This position requires strong communication skills and a solid understanding of computer networking, software troubleshooting, and help desk support.

    Responsibilities

    • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals
    • Provide expertise and support during systems upgrades, installations, conversions and file maintenance
    • Oversee systems development and enhancement and the integration of new systems with existing systems
    • Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
    • Oversee provision of end-user services, including help desk and technical support services
    • Ensure cybersecurity measures are implemented and maintained, including system monitoring, patch management, antivirus, and firewall configurations
    • Stay up to date with the latest technologies and evaluate new solutions and implementations to ensure they meet business and system requirements
    • Manage IT inventory, including computers, servers, routers, switches, printers, and backup solutions
    • Manage servers, security solutions, network hardware and equipment
    • Manage telecommunications infrastructure and development plans, projects, policies and procedures
    • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements

    Requirements

    • 2 to 3 years proven experience in IT Solutions
    • Microsoft Exchange Administration Experience
    • Knowledge of cybersecurity principles, including system security, threat detection, patch management, and endpoint protection.
    • External / Internal DNS management, Domain Management
    • Desktop support & familiarity with ticketing systems

    Assets

    • Dental software and/or healthcare experience, knowledge of PIPEDA/PHIPA
    • Word-press Website Management/Development Experience
    • Cloud backup knowledge & local backup experience
    • Cabling/wiring experience (Cat5/6, running cable, patching cable)
    • Experience with Fortinet, SonicWall, Ubiquiti, Cisco, routers/firewalls
    • Experience with Grand stream, Yeastar, Asterisk-based phone systems

    Join us as an IT Coordinator where you can leverage your skills in a supportive environment while contributing to the success of our organization.


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