Customer Service Representative - Toronto, Ontario
9 hours ago

Job description
Company Description
is an innovative platform designed to connect learner drivers with certified instructors in a seamless and efficient way. With features like real-time calendar synchronization, secure in-app payments, and Ontario-licensed instructors with verified backgrounds, ensures a safe and straightforward driving lesson experience. The platform also provides powerful learning tools, including interactive quizzes, progress tracking, and detailed feedback. Built with safety and convenience in mind, simplifies the journey from novice to confident driver.
Role Description
This is a remote role for a Customer Service Representative. The role involves assisting customers via various communication channels, resolving inquiries, providing expert guidance about services, and effectively handling complaints. The representative will also track customer interactions, maintain accurate records, and collaborate with other departments to ensure a positive customer experience.
Qualifications
- Exceptional communication and interpersonal skills with the ability to handle customer inquiries professionally
- Strong problem-solving skills and experience in quickly resolving issues to ensure customer satisfaction
- Proficiency in multitasking, time management, and maintaining accurate records
- Tech-savvy and comfortable with using CRM software and other tools for tracking customer interactions
- Customer service experience or experience in a client-facing role is an advantage
- Ability to work independently in a remote environment
- A commitment to providing excellent service and ensuring a positive customer experience
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