Client Services Coordinator, Team Lead - Mississauga
1 month ago

Job summary
We are hiring Full Time Team Lead Client Services to support the day-to-day operations ensuring high-quality care delivery. The Team Leader coaches directs staff manages escalation calls resolves issues and fulfills Client Service Coordinator responsibilities.Responsibilities
- Lead and support Client Service Coordinators in daily operations including use of Electronic Health Record systems and reporting processes
- Manage staffing assignments to ensure quality care delivery effective overtime management
- Oversee customer service complaint resolution review of overnight call center reports schedule match nursing home support employees clients patient-centered care continuity liaise funders client care collect enter databases monitor compliance attendance break times lunch schedules report issues incidents safety protocols followed
Job description
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