- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
POSITION IS BASED IN MISSISSUAGA, ON and successful candidate must live in the territory## ##
Qualifications Post Secondary Degree or Diploma or equivalent within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar, or relevant work experience. 2+ years experience with AA, ICP-OES, ICP-MS, in a similar position or experience as an end user. - Experience with troubleshooting and problem solving.
- Experience with Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful and timely.
- You enjoy travelling and visiting customers.
- Must have valid drivers license
- Must be able to travel to the US for training
- Available for up to 35% overnight travel
Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely. -
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Field Service Engineer - Mississauga - Agilent Technologies, Inc.
Description
Field Service Engineer page is loaded##Field Service Engineerlocations:
Canada-Remote Location-Ontariotime type: Full timeposted on: Posted Todayjob requisition id: ##
Job DescriptionResponsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
During the hiring process, a recruiter can share more about the specific pay range for a preferred location.Pay and benefit information by country are available at:
Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
##
Travel Required:
25% of the Time##
Shift:Day##
Duration:No End Date##
Job Function:Services & Support
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