Patient Flow Coordinator - Toronto, Canada - University Health Network

University Health Network

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Part-time

Department: Peter Munk Cardiac Centre

Company Description:

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union:

Non-Union

Site:
Toronto General Hospital

Department:
PMCC Outpatient Cardiac Clinics

Reports to:
Nurse Manager

Grade:
A0:05

Hours:
hours per week

Salary:
$ $27.26 per hour

Shifts:
Variable Days, Monday - Friday; , ,

Status:
Casual

Closing Date:
April 20, 2024

Position Summary
The Peter Munk Cardiac Centre program provides world-class cardiovascular care. One of the largest programs of its kind in North America, we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases.

Our multidisciplinary team includes physicians, surgeons, nurses, pharmacists, dieticians and other allied health professionals with special training in cardiac and vascular conditions and its treatment.

Each year, our innovative surgery techniques and outstanding cardiology interventions attract hundreds of visiting professors and trainees from around the globe.

As a member of the Ambulatory Cardiac Clinics, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.

Duties

Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities
Coordinates and facilitates the efficient flow of patients through the various stages of their visit
Communicates effectively in person or by telephone with internal and external parties
Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer
Responsible for ordering and stocking of supplies and setting up of equipment
Ability to manage time and tasks within an extremely busy professional office environment, required
Ability to focus on the priorities of a rapidly changing day, required
Superb organizational and time management skills and the ability to multitask effectively
Show initiative and work well with a wide range of people throughout the organization
Insightful, mature and tactful, with the ability to remain calm under pressure and confident your capability to perform well in the job and make it your own

Qualifications:

Completion of Grade XII (12) or recognized equivalent
Minimum of one (1) year related work experience
Previous experience working in a Health care environment is strongly preferred
Demonstrated commitment to client service and satisfaction
Excellent interpersonal and listening skills
Strong communication, organizational, time management and problem solving skills
Strong judgment / decision making skills
Ability to remain calm and composed when dealing with difficult people or situations
Must be able to meet all the physical demands of the position such as, standing for periods of time during the day and, assisting with the efficient flow of patients by walking with them through the various stages to various Clinics/Departments, of their visit
Ability to work efficiently in a highpressured environment with simultaneous demands
Adheres to confidentiality policy for sensitive patient data and information
Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of service

Additional Information:

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.