Customer Service Representative, Ground - Mississauga, Canada - DB Schenker Arkas Nakliyat ve Ticaret

DB Schenker Arkas Nakliyat ve Ticaret
DB Schenker Arkas Nakliyat ve Ticaret
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Location

Mississauga, Ontario, USA

Career Level

Graduates

Employment Type, Work Type

Full time

Publishing Date, ID-Nr.

Aug 2, 2023, 229674

Your tasks


Position Description Summary


Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications.

Additionally, the Customer Service Representative, Ground must also be committed to exceeding client expectations while respecting company policies.


Principal Accountabilities

  • Provide professional customer service
  • Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
  • Arrange pick up and delivery of orders with shipper, consignees and carriers
  • Negotiate rates with carriers
  • Track shipments
  • Build cost effective loads
  • Coordinate with Customs Department if required
  • Audit carrier invoices
  • Trailer pool management
  • Complex billing of accounts
  • Maintain tracking reports for internal and external customers
  • Other duties, as assigned to meet business needs

Requirements:


Knowledge and Skills

  • Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
  • Minimum 3 to 5 years handling customer accounts in a freight forwarding environment


  • Strong Computer skills

  • Ms Office, Word, Excel, etc.
  • Experience in freight forwarding and transportation; CIFFA course completion
  • Require strong attention to detail and follow up skills a must
  • Good planning and organizational skills; plans work and measures performance
  • Ability and willingness to work in a team environment as well as independently
  • Demonstrated ability to multitask and meet deadlines in a fast paced environment

Offer:

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to move.

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Accommodation and Commitment to Equity

  • Schenker of Canada is proudly committed to ensuring equitable hiring practices and believes in giving each and every applicant an equal opportunity to succeed on his or her own merit. Schenker of Canada strives to ensure that all recruiting processes are nondiscriminatory and barrierfree and will provide accommodations throughout the recruitment process to applicants with disabilities. If you are selected to participate in our recruitment process, please inform either the recruiter or the hiring manager of the nature of the accommodation(s) that you may require. Information received relating to accommodation needs of applicants will be addressed confidentially.
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