Air Freight Operator - Richmond Hill, Ontario
21 hours ago
Job description
Delivering Passion with Every Shipment
Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide.
SUMMARY:
This role is responsible for coordinating trucking services and supporting end-to-end customer needs, including booking, tracking, documentation, and communication with carriers and customers. The role ensures shipments move smoothly and on time by managing documentation, updating systems, and proactively resolving issues. This position requires strong multitasking ability, attention to detail, and excellent communication skills to support seamless operations
DUTIES AND RESPONSIBILITIES:
- Respond promptly to all phone calls and emails, including pickup requests, rate inquiries, service updates, and general customer needs.
- Search for carriers, negotiate rates, and confirm bookings based on service and cost requirements.
- Track and trace shipments in transit, provide proactive status updates, and resolve service issues or delays.
- Save and maintain shipment documents (BOLs, customs papers, packing lists, PODs) in the system/server for recordkeeping and compliance.
- Ensure timely and accurate data entry for all loads, including DO creation, load planning, and appointment scheduling.
- Communicate clearly with both customers and carriers to ensure proper instructions, escalation handling, and timely problem resolution.
- Review and finalize charges from carriers, ensuring billing accuracy and alignment with company policies.
- Support documentation processes as needed, including in-bond or customs forms, to ensure seamless shipment flow
SCHEDULE:
- 1st Shift (9am-6pm)
- Monday - Friday OR Tuesday - Saturday
- Overtime availability as needed
QUALIFICATIONS:
- High school diploma required
- Fluency in English / Spanish
- 1–2 years of experience in trucking, freight forwarding, or logistics preferred.
- Proficient in Microsoft Office Suite, especially Excel.
- Strong organizational skills with excellent attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong verbal and written communication skills; excellent customer service orientation.
- Team player with the ability to work independently when needed.
- Flexibility to rotate weekend or holiday coverage as required.
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