Receptionist - Saskatoon, Canada - Hoffmann Kool Insurance

Hoffmann Kool Insurance

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The position of Reception consists of greeting walk-in and telephone customers in a professional, friendly and welcoming manner.

As a forward facing position and the first point of contact for customers the first impression the customer receives of the company from this position is of utmost importance.

The position is responsible for directing the flow of customers and phone calls.

Duties and Responsibilities

Greet walkin customers and answer telephones
Assist customers with their inquiries and/or direct their call to the appropriate broker and pull the customer file for the broker
Process telephone and in person payments
Generate receipt for all forms of payment from within our Broker Management System
Receive mail and ICS (insurance courier); sort and distribute to brokers along with the corresponding client file.
Prepare courier envelopes for daily pickup
Other duties as assigned by Manager or Supervisor/Assistant Manager
Ordering and Maintaining Office Supplies

Workplace Factors

The position is Full Time
Hours of work are Monday to Friday 8:30 am to 5:30 pm
Position requires light physical effort with frequent standing, walking and sitting, occasional lifting, carrying and repetitive motions

Qualifications and requirements:

High school diploma and 13 years of Customer Service experience, preferably in the Insurance industry
Office Administration Certificate preferred, but not required
Computer proficiency, specifically with Microsoft Word
Ability to successfully handle a multitude of tasks at the same time
Ability to manage a very high volume of telephone calls and walk in customers on a daily basis (often processing in excess of 130 telephone and in person inquiries per day) in a high volume insurance agency
Experience using multiple telephone lines