Shipping & Rmas - Customer Service Representative - Woodbridge, Canada - 3G Lighting

3G Lighting

Verified Company

Woodbridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title
Shipping & RMAs - Customer Service Representative

Reports to

CFO

Role

Responsible for coordinating and preparing shipping documents according to processes in place, utilizing company ERP system; Responsible for coordinating Pick & Packs from start to finish; Demonstrate seamless processing of outgoing shipments as directed.

Responsible for assisting customers daily inquiries as required; Communications between internal and external teams; Covering in the office where required.

Responsible for covering front office main telephone line, when required.

Responsibilities

Coordinate with carriers and freight forwarders to schedule pick up of goods; Provide tracking and delivery information
Coordinate with Electrical Engineer Manager to schedule and coordinate Pick & Packs from start to finish, as it related to tickets.
Assist with ad hoc pick and packs as required.
Assist Shipping & RMAs
Customer Service Representative Lead with negotiating best pricing with freight forwarders; Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost, as required.
Stay informed on market conditions, lead times, and shifts in pricing for services
Maintain customer and contact database, as needed
Prepare shipping documents including but not limited to, packing list, commercial invoices, installation instructions and shipping, as required.
Assist factory shipping department to ensure for proper loading scheduling and requirements
Communicate with internal and external customers on shipping schedule and product/shipping documentation.
Confirm physical shipment of goods and facilitate tracking of packages
Liaise with the Planning Department to review all orders and schedule shipping in the most efficient manner, as directed, as required.
Responsible for obtaining shipping details required for shipping planning such as dimensions, weight, number os skids, etc.,
Provide packaging department documentation support as required.
Provide high level of customer service, ensuring positive and professional representation of the company
Process and follow up on RMA's
Resolve customer complaints and establish corrective action plan; escalate when required
CSR functions, as directed or needed
Perform filing and clerical duties, as required
Wear proper safety equipment and follow safe working practices
Work is performed in a combination of environments

Qualifications

35 years experience working in a shipping focused role
Customer service oriented; Excellent written & verbal communications
Demonstrated project coordination skills; well organized, attentive to details
Demonstrated ability to multitask, organize and prioritize work
Must have strong problemsolving skills and the ability to think and respond quickly to sales & service issues
Ability to work both as an individual and in a team environment
Proven track record of personal responsibility and accountability
Overtime as required

Job Types:
Full-time, Permanent

Benefits: