Customer Service Supervisor - Calgary, Canada - Cascades

Cascades
Cascades
Verified Company
Calgary, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Welcome home- At Cascades,
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sustainable development means
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respecting the true nature of our 10,000 talents


We put yourself first:

  • Passionlife balance (Flexible schedule)
  • Group insurance and pension plan with company contributions
  • Profit sharing plan (not once, but twice a year)
  • Employee assistance program (because we care about the physical and mental health of our people)
  • Longterm career management plan and training center (we told you we were bringing out the best in our people)
  • Contribution to the success of a Quebecbased multinational with strong environmental values
  • Develop your full potential, sustainably
    Embrace your true self by unfolding your expertise within our Containerboard Packaging division, with the support of Annie Bussière, our customer service director.
  • Please note that this position is located in Calgary, but requires to travel frequently
    Responsibilities:
  • Create a sense of community
  • in a changing environment
  • Have an overview of major and/or regional accounts
  • Foster the emergence of ideas for improvement and innovation within your team
  • Manage complaints and inquiries, when needed
  • Ensure that your team masters the techniques and tools needed to deliver exceptional customer service, ex: valid and complete documentation
  • Track your team's performance indicators
  • Prevent crisis situations by acting in a timely manner and escalating when necessary
  • Strengthen your business unit's customer relationships
  • Ensure SOPs are understood and applied
  • Bring out the best in yourself
  • Commit. Evolve. Preserve.
  • Every day, our greenblooded colleagues choose to respect their true nature by
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contributing with passion to our mission.

  • You too, put forward your strengths:
  • 5 to 10 years of experience in a similar supervisory role (manufacturing sector is a must)
  • College diploma/degree in sales, supply chain or equivalent
  • Passion for people
  • Leadership and a collaborative spirit that inspire and engage teams
  • Ability to help team members develop and achieve their goals
  • Knowledge of SAP and Microsoft office

We look forward to meeting you

#respectyourtruenature #revealyourpotential #LifeAtCascades

About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 80 operating units located in North America.


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Supply Chain, SAP, ERP, Manager, Customer Service, Operations, Technology, Management
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