Customer Service Supervisor - Calgary, Canada - Cascades

Cascades

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Welcome home- At Cascades,
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sustainable development means
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respecting the true nature of our 10,000 talents

We put yourself first:

Passionlife balance (Flexible schedule)
Group insurance and pension plan with company contributions
Profit sharing plan (not once, but twice a year)
Employee assistance program (because we care about the physical and mental health of our people)
Longterm career management plan and training center (we told you we were bringing out the best in our people)
Contribution to the success of a Quebecbased multinational with strong environmental values
Develop your full potential, sustainably
Embrace your true self by unfolding your expertise within our Containerboard Packaging division, with the support of Annie Bussière, our customer service director.
Please note that this position is located in Calgary, but requires to travel frequently
Responsibilities:
Create a sense of community
in a changing environment
Have an overview of major and/or regional accounts
Foster the emergence of ideas for improvement and innovation within your team
Manage complaints and inquiries, when needed
Ensure that your team masters the techniques and tools needed to deliver exceptional customer service, ex: valid and complete documentation
Track your team's performance indicators
Prevent crisis situations by acting in a timely manner and escalating when necessary
Strengthen your business unit's customer relationships
Ensure SOPs are understood and applied
Bring out the best in yourself
Commit. Evolve. Preserve.
Every day, our greenblooded colleagues choose to respect their true nature by

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contributing with passion to our mission.

You too, put forward your strengths:
5 to 10 years of experience in a similar supervisory role (manufacturing sector is a must)
College diploma/degree in sales, supply chain or equivalent
Passion for people
Leadership and a collaborative spirit that inspire and engage teams
Ability to help team members develop and achieve their goals
Knowledge of SAP and Microsoft office

We look forward to meeting you

#respectyourtruenature #revealyourpotential #LifeAtCascades

About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 80 operating units located in North America.

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