Security Monitoring Centre Specialist - Sarnia, Canada - Paladin Security

Description

Requirements:
-At least two years of security experience in an industrial setting would be an asset.
-Post-Secondary education in a law enforcement/security program from a recognized
college an asset.
-Valid Ontario Security License
-Valid First Aid and CPR Level C Certification

Job Summary:
-Site Access Control System management includes system configuration, administration
and operation to ensure:
-All system devices are programmed and maintained to operate as required
-All cardholders have necessary accesses
-Access is provided in accordance with site policies
-Access provided is in accordance with requirements
-Photo ID are produced
-Data is secured and backups are performed as required
-Participate in updating or creating new procedures pertaining to system
-Activate / manage the site emergency call out systems.
-Supervise SMC staff

System Configuration:
-Create/configure various system components such as Locations, Time Zones, Devices,
Inputs, Outputs, Companies, Holiday, Action Messages, Custom Settings etc., necessary
to control devices operation & access to the plant
-Create & assigned alarm response messages
-Install & configure software to various workstations with capabilities tailored to each
location.
-Configure camera to capture pictures of all employees and contractors on site

System Administration:
-Create "customized profiles" given to system operators to enable them to perform
assigned duties
-Train Site Access Control System operators and other brief users given access
-Maintain list of system users with designated profiles and Site Access Control System
installation location
-Maintain photo files and provide photo as requested
-Maintain a filing system for all Site Access Control System related documentation
-Liaise with local IS/IT staff on software issues, support system users on system operation
-Liaise with client tech support for assistance/advice
-Identify system problems & make recommendations to management on Site Access

Control System issues:
-Perform backups and archive logs
-Perform database repairs and restoration as required
System Operation:
-Monitor system to ensure it is working properly. (Communication, devices operations,
backups, etc.)
-Activate /deactivate/reactivate/modify cards as requested.
-Use e-mail and generate form to document card activation/deactivation
-Assist other security personnel in identifying and correcting card user problems.
-Assist cardholders in solving access problems, identify contacts & obtain necessary
authorization to activate or modify card access
-Produce, issue, modify Site Access Control System cards, ensuring applicant meets all
requirements & all required data is entered in appropriate fields in the Site Access Control
System file required documentation and brief cardholders on card usage
-Produce Photo ID for all site employees. Must be able to edit photos by using supplied
software

Duties and Responsibilities:

Details of the job are as follows:
-Operate Site Access Control System to control access to the site for the purpose of
security
-Operate Photo ID System in cooperation with the Site Access Control System for the
purpose of security
-Order & maintain supplies for Site Access Control System to ensure adequate &
uninterrupted operations
-Create & format user defined fields
-Create access levels, devices time zones, inputs and outputs
-Create defined messages for alarm responses
-Issue, activate, reactivate, & delete Site Access Control System cards on authorized
request
-Ensure photos of all Site Access Control System applicants are in the Site Access Control System
-Create user guides and provide users with system instructions
-Monitor User Operations and assist with trouble areas
-Review Operator Logs daily for temporary modifications on cardholders
-Map Site Access Control System devices, inputs and outputs
-Perform backups and restore database as required

SMC Portal Duties – Administrator
-Liaise/cover/assist other Administrator as required
-Handle e-mail requests (both Administrators receive all e-mails)
-Liaise with SMC Portal staff (pass daily information and changes to procedures)
-Oversee basic day-to-day SMC Portal operations
-Create/modify procedures
-Liaise with other security staff on site
-Liaise with authorized custodians for requested access level clearances (obtain e-mail
approvals)
-Handle phone queries/requests (properly redirect if necessary)
-Maintain Access Card Control Log
-Maintain settings/provide solutions for surveillance cameras (reboot or IP reset during
failures)
-Liaise with external software/hardware contractors
-Oversee Access Card System Status (search for outage reasons and solutions)
-Liaise with the Security Management Team
-Issue temporary cards as required
-Monitor surveillance cameras on a random basis; provide event video clips if required
-Assistance employees & contractors with access cards;
issue/activate/deactivate/reactivate/modify.
-Maintain pertinent SMC Portal documentation
-General troubleshooting as problems appear on the system.
-Maintain adequate stationary & supplies for post activities, Site Access Control System &
Photo ID System & other office equipment.
-Operate standard office equipment (Printer, Fax, Phones, and Computers, etc.).

Knowledge and Skills:
-Site Access Control System personnel must possess the following:
-System Administrators need to have extensive general computer knowledge in order to
perform all required tasks. Must possess a detailed knowledge of the Site Access Control
System software and MS Office, with the ability to extract and manipulate data using MS
Access/Excel. The Administrator must have a very good understanding of relational
database composition, operation and query functions
-Possess good general office and organizational skills
-Possess excellent interpersonal skills
-Supervisory Skills & Experience

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Paladin Security: Making the World a Safer and Friendlier Place because we CARE
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.