Registration/Booking Clerk - Vancouver, Canada - PHSA

    PHSA
    PHSA Vancouver, Canada

    Found in: Talent CA C2 - 1 week ago

    PHSA background
    Regular/Full time
    Description

    Registration/Booking Clerk, [Department]

    [Location - either BC Children's Hospital or BC Women's Hospital + Health Centre]Vancouver,BC

    As per the current Public Health Order, fullvaccination against COVID-19 is a condition of employment with PHSA as ofOctober 26, 2021.

    The Registration/Booking Clerk performs a variety of clerical andpatient related activities including scheduling and booking of patientappointments, processing of referrals; performing reception, admitting andpatient registration duties; and maintaining databases, records and other patientinformation.

    What you'll do

  • Utilizing a computerized scheduling system, schedule and book patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
  • Receive and register patients within a computerized scheduling system upon arrival.
  • Ensure patient demographics and appropriate information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
  • Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
  • Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians' offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
  • Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork.
  • Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.

    • What you bring

  • Completion of Grade 12.
  • Two (2) years' recent experience, or an equivalent combination of education, training, and experience.

    • You are able to:

  • Keyboard 45 Arial", sans-serif">
  • Possess knowledge of medical terminology
  • Communicate effectively both verbally and in writing.
  • Deal with others effectively.
  • Organize work.
  • Operate related equipment.
  • Physically carry out the duties of the position.

    • What we bringIF CASUAL: remove 'Enjoy' and'Annual stat' bullets

    EveryPHSA employee enables the best possible patient care for our patients and theirfamilies. Whether you are providing direct care, conducting research, or makingit possible for others to do their work, you impact the lives of BritishColumbians today and in the future. That's why we're focused onyour care too – offering health, wellness, development programs to support you– at work and at home.

  • Join one of BC'slargest employers with province-wide programs, services and operations –offering vast opportunities for growth and development.
  • Access to professionaldevelopment opportunities through our in-house training programs, including+2,000 courses, such as our San'yas Indigenous Cultural Safety Trainingcourse, or Core Linx for Leadership roles.
  • Enjoy a comprehensivebenefits package, including municipal pension plan, and psychological health& safety programs and holistic wellness resources.
  • Annual statutoryholidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote workfriendly employer, welcoming flexible work options to support our people(eligibility may vary, depending on position).
  • Perks include access tofitness classes and discounts to 350 BC-wide recreational programs, travel,technology, car and bike sharing, and more.

    • What we do (depending on the facility, can be either BCCH or BCW)

    (BCCH) providescare for the most seriously ill or injured children from across BritishColumbia.

    (BCW) is dedicated to improving the health of women, newbornsand families through a comprehensive range of services, research and education.

    BCW/BCCH is part of the The Provincial Health Services Authority (PHSA).

    TheProvincial Health Services Authority () plans,manages and evaluates specialized health services with the BC healthauthorities to provide equitable and cost-effective health care for peoplethroughout the province. Our values reflect our commitment to excellence andinclude: Respect people – Be compassionate – Dare to innovate – Cultivatepartnerships – Serve with purpose.

    Learn moreabout PHSA and our programs: .

    PHSA andBCCH/BCW are committed to employment equity, encouraging all qualified individualsto apply. We recognize that our ability to provide the best care for ourdiverse patient populations relies on a rich diversity of skills, knowledge,background and experience, and value a safe, inclusive and welcomingenvironment.