Bilingual Hospital Customer Service Representative - Mississauga, Canada - Air Liquide

Air Liquide

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company presentation

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare.

VitalAire empowers patients who have sleep apneaor require home oxygen therapy through ongoing respiratory support and compliance.

Here is what you will do
VitalAire is currently recruiting a highly energetic and motivated Bilingual Hospital Customer Service Representative for our Mississauga location.

The Customer Service Representative provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services.

As necessary, contacting referral sources and customers to obtain further information to update and completethe electronic patient file.

Answering large volume of calls in a timely manner
Identify customer needs, clarify information, research issues and provide resolutions
Creates and updates customer electronic files for Customer Management and scheduling systems
Maintains integrity of client file information by electronically documenting both written and verbal correspondence
Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
Handling customer complaints; receiving and reporting incidents in the electronic systems
Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
Conduct outbound calls as required to complete or update client files
Performs other Customer Service related activities as required

Here is what you will need