Leasing Manager - Toronto, Canada - Realstar Management

Realstar Management
Realstar Management
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service.


The Leasing Manager works with the on-site Resident Managers and is responsible for showing and leasing apartment suites to prospective residents.

The Leasing Manager qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and existing residents.


RESPONSIBILITIES:


  • Leasing_
  • Encourage appointments or viewings with all prospective resident callers or walkins
  • Tour prospective residents through suites for lease
  • Answer phone calls and give out leasing information as dictated by policy/procedure
  • Shop competition through phone calls and site market surveys
  • Assist with the composition of newspaper advertisements
  • Compile and update listings of available rental units
  • Renting & Administration_
  • Contact credit bureau, previous landlords, and check employment history to assess credit worthiness of prospects
  • Follow up with new residents to ensure satisfaction with their suite and determine if they have further needs
  • Follow up with existing residents to ensure work orders have been completed correctly and in a timely manner
  • Utilize computerized property management system to record transactions and run various operating reports
  • Marketing & Business Development_
  • Maintain an overall focus on enhancing the customer experience
  • Hold open houses
  • Create and prepare any newsletters, flyers and written summaries of available suites
  • Communicate with prospective residents requiring information
  • Help coordinate resident events (socials etc.)
  • Assist Regional Coordinator of Marketing & Development where required
  • Management & Training Responsibilities_
  • Complete thorough orientation and training of new and existing staff (refer to schedule of training responsibilities)
  • Foster an environment to encourage continuous staff development and a strong customer service attitude
  • Establish and monitor work schedules of staff in accordance with corporate guidelines and to meet high turnover periods
  • Manage staff including resolving conflicts and handling disciplinary action
  • Thorough understanding of annual budgets and operating and capital plans

REQUIRED SKILLS & EXPERIENCE:


  • 2 Years of management experience
  • Exceptional customer service skills
  • Strong interpersonal skill
  • Experience in sales
  • Excellent written and oral communication skills
  • Maintain a professional and presentable appearance at all times
  • Strong command of MS Office products: Word, Excel, PowerPoint
  • Self starter with high degree of initiative, creativity and flexibility
  • Experience with leasing apartments or selling condominiums an asset
RS

We thank all those who apply, but only those selected for an interview will be contacted.

  • Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.
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