Operations / Customer Care - Burnaby, Canada - SGS

SGS

Verified Company

Burnaby, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

We are SGS - the world's leading Testing, Inspection and Certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a Better, Safer and more Interconnected world

Job Description:

This position will be responsible for the issuance and review of certificates, documentation, invoicing and coordination of activities with various SGS affiliates globally.

In addition, this position is also tasked to provide technical assistance and quotation to clients and SGS affiliates.

Open internal files according to valid procedures (contract review, JOC, WS, etc.)
Upload all documents to the internal and external servers.
Provide SGS affiliates with clear work instruction and ensuring personnel are fully aware of client's instructions and expectations
Ensure timely and accurate communication with clients w/ sending regular updates.
Prepare verify reports, certificates and invoices to send to the customers
Checking and verification of invoices received from SGS affiliates for accuracy prior to approval and final submission of invoices to the client.
Assist the Manager in customer meetings and/or conference calls.
Provide technical assistance to clients and SGS affiliates with regards to their specific shipments in consultation with supervisor/manager.
Advise customers of any issues/concerns during load/discharge operations.
Ensure accuracy of reports, data and information before sending these to clients.
Maintain accuracy and security of clients' data
Liaison with Global Customer Care
Accounts Payable processing for Minerals Trade Departments as required
Assist with training of documentation / reception staff
Assist with special or related projects in the department

Qualifications:

Experience: 5 years' experience in operation / shipping
Post secondary education and an understanding of the Marine Shipping trade would be a strong asset
Excellent spoken and written capabilities
Ability to write reports and business correspondence.

Additional Information