Player Services Representative - Ottawa, Canada - Hard Rock Cafe International (USA), Inc.

Hard Rock Cafe International (USA), Inc.

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Overview:
The Players Services Representative is an ambassador of our Rock Star Rewards loyalty program.

Responsibilities:

Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special
Accurately enters player data into SG-CMP
Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions
Maintains a clean, safe and organized work environment
Meet and greet guests on the gaming floor as well as at special events and at
Will assist with promotions, player development and redemptions as applicable.
Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and
Maintain confidentiality of
Monitors and has working knowledge of promotional and enrollment kiosks
Guest services where directed to provide amplified
Represent casino at off property promotional events as needed
Other duties as
Lives the brand

This job description reflects the position's essential functions; however, it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS

High School Diploma or equivalent required. Some demonstrated guest service experience/training required or an equivalent combination of education and/or
Ability to work flexible schedules, including nights, weekends and holidays as
Must be able to communicate effectively with guests in English, specific to position duties and
The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of

SKILLS

Ability to work flexible schedules, including nights, weekends and holidays as
Must be able to communicate effectively with guests in English, specific to position duties and
Ability to read, write and speak French is an asset

PHYSICAL DEMANDS

The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fastpaced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel
While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust

The Casino environment is hectic, fast-paced and often crowded and noisy.

May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.