Manager, Business Operations - Brampton, Canada - William Osler Health System

William Osler Health System

Verified Company

Brampton, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career.

Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive.

As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities.

We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities.

Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.

Join our team today

Job Description:

Participating actively as a member of the Diagnostic Imaging (DI) and Laboratory team, the Manager, Business Operations, provides motivating and visionary leadership that fosters quality patient care delivery, excellent operational performance, and evidence-based decision making.

The role maintains responsibility for all activities related to the team's quality and process improvement, business analytics and project management.

The incumbent will lead the day-to-day operations of the above-mentioned teams, identify improvement opportunities, and design and implement relevant solutions, in collaboration with team members and relevant partners.

Accountabilities:

Maintains responsibility for the effective and efficient management of portfolio
Evaluates structures, strategies, and processes; identifies opportunities for improvement with respect to service delivery and utilization of resources; ensuring consistency with the organization's Vision
Develops, implements and manages short

- and long-term plans for the portfolio

Provides leadership through responsive and timely problemsolving of issues throughout the portfolio
Reviews/modifies existing and identifies/develops new short/longterm plans, in collaboration with DI and Laboratory leadership, prepares appropriate business plan documents in support of short

- and long-term planning initiatives

Manages all aspects of portfolio human resources in consultation with assigned Human Resources personnel
Supports organizational strategies and initiatives (i.e. staff satisfaction) for the development of a motivated, cohesive and highly functioning team of business/health administration professionals who can effectively meet portfolio requirements, involving encouraging ideas and suggestions for improvements in policies, procedures/practice, working with the leadership team to ensure creative and meaningful ways to acknowledge/recognize staff/volunteers and promotional opportunities
Supports staff in a responsive and timely manner to perform effectively in their roles, meeting regularly with and encouraging leadership development with staff; utilizing effective strategies for change management and manages the change process effectively
Values diversity in patients/staff/physicians and maintains a climate that attracts, maintains and motivates a diverse staff of top quality people, ensuring hospital policies/procedures are implemented to promote fairness and openness
Collaborates with site/program leadership in the development and implementation of staff recruitment and retention strategies
Ccollaborates with Human Resources to develop uptodate job documentation and maintains accountability for the recruitment, orientation and release of staff
Develops, implements and communicates performance measures in keeping with relevant professional and/or Osler standards
Conducts regular performance appraisals of direct reports
Guides and influences staff activities so that organizational goals are met and/or exceeded
Provides ongoing coaching and feedback in a positive and supportive manner and recommends remedial action, if required
Quality and process improvement
Works with the relevant internal and external stakeholders (e.g. leadership, frontline, physicians) to identify opportunities for improvement, develops and implements comprehensive plans for improvement in the DI and Laboratory programs
Supports all aspects of the programs quality infrastructure (e.g. program quality committees and relevant subcommittees)
Supports the facilitation of quality of care reviews and ensures implementation a