Manager, Program Mgmt - Toronto, Canada - Bell Canada

Bell Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 412655

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers.

We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Summary:

Key Responsibilities:

Project management / change management for the process and stakeholder teams for critical digital adoption projects
Development and contribution to Executive-Level presentations
Understand and assess complex sets of information and be able / comfortable to provide insights and recommendations
Leverage end to end customer journey mapping and data to present solutions to improve efficiency
Financial analysis, scenario development of key decisions related to digital adoption
Work collaboratively cross functionally, where you are expected to be an advocate and influence on behalf of the call centers & the customer experience

Critical Qualifications:

Undergraduate Degree in Business/Finance, Statistics, Applied Science or similar related field is considered an asset
35 years experience in an project management role
Familiarity with commonly accepted contact center industry practices, terminology, and key metrics
Advanced Excel and PowerPoint skills, including presentation delivery
Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)
Strategic thinker capable of identifying opportunities to enhance our business and processes

LI-ST1

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Toronto || Canada : British Columbia : Vancouver || Canada : Newfoundland : St

John's || Canada :

Nova Scotia :
Halifax || Canada : Quebec : Dorval || Canada : Quebec : Montreal

Flexible work profile:
Mobile

Application Deadline:07/30/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.