No more applications are being accepted for this job
- Manage the Resolution of Business Problems Take on the accountability for major business problems Manage and take accountability of escalations by being the point of contact. Having direct contact with Plan Sponsors as well as all the value stream leaders working on initiatives that impact Affinity and the ability to build relationships with Plan Sponsors by having regular direct contact with sponsors. Influence proper business engagement in solutions Coordinate business side communications Work with systems reps to help prioritize their service to the business Organize business team's engagement with problem resolution Support problem resolution through root cause analysis Communicate business impacts to processing teams Lead activities that support Operational problem resolution, "translate" impact and risks to business cost and productivity impact Identify trends and potential problem sources by reviewing previous processing issues Coordinate meetings with Business teams and leaders to resolve problems Maintain inventory of problems under analysis and their current progress and status Follow up on issues and progress with problem owners where necessary Propose, build and maintain best practices and processes
- Manage the Improvement of Processes Prioritize requests Investigate and organize analysis, impact to productivity, cost, risk Propose, plan and initiate proves improvements Organize business involvement in releases (UAT & Production) Work with the operational areas to champion the vision of where we want the processes to be to deliver most customer satisfaction, efficiency and productivity Initiate process changes that better meet the requirements of the business Regular elicitation of requirements from the business
- Act as Liaison between the Business and Value Stream/Initiatives Act as a SME Take on the business responsibility of problem resolution Lead and /or support initiatives through input about the function and related processes Assess risk, impact to processing teams and propose mitigation techniques Escalate issues and propose solutions Understand business related constraints Communicate updates and progress timely and efficiently so that operational leaders understand the impact on their teams Influence business decisions that positively impact processing teams
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
- Previous processing experience, management analysis skills, systems knowledge, leadership skills
- In-depth knowledge of systems
- In-depth knowledge of at least one organizational unit
- Knowledge of multiple organizational units
- Good negotiation skills and ability to establish and maintain relationships with other areas of the business
- Ability to multi-task and to exercise flexibility and judgment when assessing unit priorities
- Innovation and creativity; Ability to come up with original and new ideas
- Proven analytical and problem-solving skills
- Ability to exert influence and make sound recommendations
- Working knowledge of testing principles
- Mastery of presentation and training techniques
- Excellent verbal and written communication, time management and organizational skills
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Excellent leadership skills; Ability to train and motivate team members as well as negotiate with representatives from other sectors
- Excellent customer service skills
- Strong sense of customer service
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Boundless opportunity: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.
Senior Operations Analyst - Montreal, Canada - Company 1 - The Manufacturers Life Insurance Company
Description
Description
The opportunity
Understand and analyze the problems and needs of the organizational unit, define problem-solving requirements, and support the implementation of solutions or responses that meet these requirements.
Responsibilities
How will you create impact?
Works largely independently; implements initiatives that affect clients' financial situation, services, customer retention, and business finances; promotes growth.
The person must be able to carry out their responsibilities in different areas of activity, as long as they are similar. Her skills and experience should allow her to provide cross-functional and cross-sectoral support.
What motivates you?
What we are looking for
What can we offer you?
Our commitment to you