In Room Dining Operator - Toronto, Canada - Fairmont Royal York

Fairmont Royal York

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Job Description:

The In-Room Dining Operator will accurately take food and beverage orders from the guest and must successfully punch in the orders and relay all details to the Captains and servers for timely delivery.

They maximize sales through upselling and must be accommodating with guest concerns in a prompt, professional pleasant manner.

Perform all specific duties as assigned by the In-Room Dining Leaders and Captain
Takes responsibility for extending service and exceeding guest expectations
Perform opening and closing duties according to outlined standards of the department
Excellent knowledge of all menu items, specials, dietary restrictions and able to answer all general inquiries
Ensure that all guest's special requests details are met
Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
Maintain a clean environment and keep clear of hazards and malfunctioning equipment, reporting any malfunctioning equipment to your supervisor
Organize all day to day tasks such as amenities, preorders and daily orders
Suggestively sell items and anticipate guest needs and desires
Relay all concerns to leadership team and record any problems that arise
Follows telephone techniques and procedures
Order and keep maintained the stationary for the department
Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
Ensures flawless amenity billing, delivery, filing and preparation
Adhere to alcohol handling procedures and policies
Adhere to all LQA standards set for the department
Will work weekends, holidays and shift work as scheduled
Any other tasks as assigned

Qualifications:

Previous experience in food and beverage
Cash handling/transaction abilities and a working knowledge of POS Systems
Excellent interpersonal and team player attitude
Thoroughly organized and attention to detail oriented individual
Must be knowledgeable of food products, cooking methods, wines and spirits
Fluent in English
Excellent Computer Skills
Ability to multitask

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide for you and your family
Complimentary, daily, hot and cold shift meals provided in our staff cafeteria
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2
Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Note:
Must already be legally entitled to work in Canada to be considered for the position