General Manager, Automotive Retail - Ottawa, Canada - Alpha Auto Group - Ottawa Mini
2 weeks ago
Description
Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA.
AAG's mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.
With the ever increasing demand for support and service in the auto industry, our
Ottawa Mini location is looking for
a General Manager to join the team.
Responsibilities:
- Responsible and accountable for overseeing all operational aspects of a very niche brand dealership.
- Conducting regular department and team meetings, reviewing and setting team and individual goals and department performance and strategies
- Ensuring that the monthly department targets and gross profit objectives are achieved or surpassed.
- Analyzing departmental operations with department managers and revising as necessary for maximum profitability.
- Handling customer complaints in a timely manner, and ensuring that the same exceptional customer experience provided to outside customers is also being provided to internal dealership customers.
- Aligning dealership and department goals with manufacturer requirements, strategies and targets.
- Preparing and administering monthly, quarterly and annual forecasts and operating budgets for the dealership, and developing plans for each department to meet them.
- Analyzing sales, expenses and inventory monthly to maintain profit goals.
- Providing support for the department managers and their teams, as necessary.
- Together with department managers, creating and implementing fixed and variable side sales efforts/promotions, including maintaining relationships with existing customers.
- Enhancing the company's reputation by developing, enforcing and monitoring guidelines for working with customers to ensure they leave the dealership satisfied.
- Continuing to update job knowledge by participating in educational opportunities and reading manufacturers' publications.
- Understanding, keeping abreast of, and complying with federal, provincial and local regulations that may affect the dealership
Qualifications
- Postsecondary diploma or degree and/or relevant experience.
- Minimum 5 years experience in a management role with a proven record of increase in customer retention, bottom line, and coaching centered people leadership skills.
- Valid OMVIC license in good standing.
- Valid Ontario driver's license with a clean driving record.
- Detail and process oriented with strong problem solving, analytical and numerical skills.
- Experience and willingness to cultivate strong working relationships with direct and indirect reports, interdepartmental managers and larger dealer groups to collaborate and support the entire business.
- Highly effective communication (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders.
- Exceptional work ethic, takes pride in providing exceptional customer centered service, always acting with integrity and with the best interests of the company in mind.
- Strong understanding of fixed and variable department principles, methods, practices and techniques.
Job Types:
Full-time, Permanent
Salary:
$160,000.00-$180,000.00 per year
Benefits:
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Retail management: 5 years (preferred)
Licence/Certification:
- OMVIC (required)
- Drivers license (required)
Work Location:
One location
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