Veterinary Receptionist - Regina, Canada - 24 HR Animal Care Centre
Description
The 24 HR Animal Care Centre's team is growing and we need you
Our Veterinary Receptionist's primary duties are interacting with clients as well as coordinating communication between them and our team to provide consistent, compassionate, excellent customer and patient service.
Essential duties and responsibilities required of the position include:
- Being attentive to client and patient needs
- Interacting patiently and compassionately with clients to:
− Schedule appointments and procedures
− Check-in and admit patients
− Process payment and deposits for services, products and/or prescriptions
− Follow-up on procedures and services
− Educate about our products and services
- Managing record requests from other hospitals and specialty practices
- Maintaining proper & confidential documentation in an electronic medical record
- Relaying appropriate information to/from clients to appropriate team members
- Maintaining a neat and organized work space
What you bring to the position:
- Commitment to outstanding customer service
- High School Diploma or G.E.D.
- Minimum 2 years of customer service experience
- Ability to lift 3050lbs safely
- A love for all things cute and cuddly
- Knowledge of the veterinary industry and experience with Cornerstone is an asset, but is not required
What we commit to you:
- Training for the position and team support whenever you need it
- Above average wage
- A great health and dental benefits package
- Subsidized pet care and supply discounts
- Opportunity for overtime
Our receptionists work on a general rotational basis consisting of 14-15, eight to twelve hour shifts per month, including some weekends and stat holidays.
Yes, you will enjoy approximately 15 days off per month Reception staff are not scheduled past 12AM or for any overnight shifts.
If you are committed to exceptional customer service within a positive and collaborative team environment, we encourage you to submit your resume and cover letter detailing the knowledge and skills that qualify you for this position.
Flexible Language Requirement:
- French not required
Ability to commute/relocate:
- Regina, SK S4N 7K3: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (required)
Work Location:
In person
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