Insurance Claims Specialist - Hamilton, Canada - Morison Insurance

Morison Insurance

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Insurance Claims Specialist

Location:
Hamilton, Ontario
At Morison Insurance, our Team shapes who we are and the excellent service we provide our customers.

We are a values-based company, which means all of our decisions and day-to-day operations are based on our 5 core values: GO BEYOND, EVOLVE, OWN IT, OUR PROMISE, UNIFIED.

Morison Insurance is currently seeking a positive and enthusiastic individual to join our team of insurance professionals as a Claim Specialist.

An
Insurance Claim Specialist will support our Personal Lines Client Account Managers by proactively assisting clients through all aspects of a claim: from the initial report to the final settlement, and beyond.

This position will also provide learning and development opportunities for an individual looking to advance their career.

**_
Position Responsibilities_**We are looking for a team player who can manage the following responsibilities:

Offer professional guidance to our clients through claims counselling conversations
Consistently provide quality customer service by clearly communicating with our clients, outlining expectations and next steps
Accurately request and obtain required information from the client in order to issue New Loss Notice to the insurance company
Promptly issue and report new claims to the insurance company
Contact our customers within 24 hours of the initial report to ensure that an adjuster has been in contact and the claim is progressing smoothly. Maintain customer contact during the claim and follow up to ensure the claim went smoothly
Effectively communicate with Claim Adjusters
Assist clients with any challenges that may arise during the process and escalate any required items to the adjuster, or claims manager, when necessary
Update managers on any issues that may require escalation. Keep the client account manager updated regarding the claim.
Strive to make the claims experience an efficient and positive one
Thoroughly document all conversations using the EPIC & Blue Butler systems
Update the broker management system by accurately capturing and inputting claims data/information
Share any notable issues throughout the claims process with the dedicated Client Account Manager
Administer Proof of Loss and claim cheque requirements, when required
Upon settlement, connect clients with their dedicated Client Account Manager for resultant changes to their policy
Provide additional support through other Broker related responsibilities, as necessary

_ Skills You Will Need To Succeed_

RIBO license required, other industry designations such as CAIB or CIP would be an asset
A college diploma, university degree, or equivalent work experience
Minimum 5 years of insurance experience with strong claim and coverage knowledge in all lines of Personal Insurance.
Possess strong problemsolving and verbal communication skills
Effective interpersonal skills including listening, empathy, tact & diplomacy
A positive and keen attitude to meet our customers' needs
Strong organizational skills with attention to detail and accuracy
An ability to quickly adapt and work effectively in a fastpaced environment

_ Values We Live By_

Go Beyond
Be exceptional, shine brightly

Evolve

Think outside the box

Own It

Empowered to deliver

Our Promise

Do the right thing

Unified

Together as one

_ What We Offer_

A growing insurance brokerage with access to many markets
Continuing education
Modern offices and technology that supports teamwork, skills development and collaboration
A competitive salary
RRSP Matching Plan
Group Benefits Plan (health, dental, vision)
Employee Assistance program
4weeks of vacation
Paid personal days and extra days off at Christmas
Monday to Friday work schedule 8:30 4:30 p.m
Our offices close early on Fridays of long weekends from May to October
Full commission on employee home and auto policies

_ Accommodations_
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