Senior Service Designer - Toronto, ON MH G

Only for registered members Toronto, ON MH G, Canada

1 week ago

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Job summary

We're looking for a Senior Service Designer & Researcher (Member Experience) to join our Member Experience (MX) team. This role sits at the intersection of member research, service design, clinical collaboration, and future-state experience definition.

Responsibilities

  • Understand Members Beyond the App: Engage directly with members to uncover why behind behaviors.
  • Lead Service & Journey Design: Develop current-state journey maps grounded in synthesized qualitative insights.

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