Unit Claims Manager - Ottawa, Canada - Intact

Intact

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a Unit Claims Manager, Auto, to join our growing Customer Service Centre (CSC) team

This is a 12 month secondment/contract opportunity.

What you'll do here:

Provide leadership and manage team operations to achieve Intact's key business goals
Select, lead, mentor, manage performance and develop staff
Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation and reserve establishment for claims
Resolve complex claims related issues and/or escalated problems
Help us implement initiatives to support meeting our departments goals
Identify and recommend changes to policies and/or processes to improve business results and maintain competitiveness
Participate recruitment and hiring of your team

What you bring to the table:

At least 3 years experience in claims handling
University degree or any combination of training and experience deemed relevant for the role
Leadership skills including ability to motivate and coach staff to deliver results
Strong communication and customer service skills
Strong technical skills in automobile claims experience in dealing with legal and regulatory policy interpretation and implementation
Ongoing commitment to selfdevelopment
Previous claims handling experience in the automobile damage field (preferred)
Workforce management and experience in a contact centre environment would be an asset
Bilingual English and French is considered an asset

This posting expires 4/April/2024 at 11:59pm EST
LI-Hybrid

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What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a temporary member of our team:

Inspiring leaders and colleagues who will lift you up and help you grow
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.