Relationship Manager - Ottawa, Canada - KAR Global

KAR Global

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are:
For more than 30 years, we've been committed to making dreams come true for independent car dealers.

AFC's finance solutions provide liquidity to more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business.

Our solutions amplify dealers' purchasing power so they can stock their dealership lot with vehicles their customers seek.

With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their own career dream. With cross-team and cross-KAR company development opportunities, team members are able to pursue any position of interest.

What we offer:
With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their career path with cross-team and cross-company development opportunities.

We offer:

Employee focused approach
Competitive Salary
Strong Bonus Opportunity
Front Loaded Vacation, Personal, and Sick Paid Time Off
RRSP w. Company Match
Medical, Dental, and Vision Insurance
Holiday Pay
Wellness Program
Employee Assistance Program
Disability, life, and AD&D Insurance
Employee Stock Purchasing Program

We're looking for:

AFC is seeking a relationship builder who will enthusiastically develop their team and lead efforts to help shape the future of AFC and how we provide financial services to our customers.

The Relationship Manager does this by building new customer relationships, expanding existing customer relationships and driving greater penetration of AFC's financial products.

Portfolio management, consistent execution of AFC's growth goals, change management, team member development, risk management, loss prevention, and expense control are core job functions.

The Relationship Manager will develop the strategy for servicing and growing the portfolio and be responsible for operational efficiencies. This person will have a strong understanding of portfolio management, risk, and new business development.

This person will spend approximately 60% of their time on new business development, 30% on people development, and 10% on servicing customers.

Your impact:

As the Relationship Manager you'll:

Use leadership, management and business development skills, creativity, and available resources to ensure proper account servicing while achieving growth and delinquency goals.
Cultivate new business relationships and manage customer acquisition. The Relationship Manager will spend a majority of their time in the field visiting current and prospective customers.
Engage with customers to help them manage and grow their business by providing industry leading knowledge.
Understand local area, and individual customer operations to forecast opportunities and challenges.
Develop and maintain a trusted advisor relationship with customers by staying up to date on industry trends.
Promote AFC's vision by leading prospecting, growth and robust development of the portfolio. The Relationship Manager will also assist in promotional efforts to new and existing accounts and execution of product campaigns.
Develop relationships with internal stakeholders and external partners to provide strong lead generation for both groups.
Coach and develop your team in all facets of portfolio management to include data analysis, risk mitigation, and business development.
Engage in consistent meetings with your team to ensure alignment on branch goals and strategy.
Assess and develop your team including coaching, mentoring, managing team member relations, and building strong development plans.
Recruit, onboard, train and educate members of the team.
Effectively manage your team and portfolio virtually and/or remotely.
Effectively promote other KAR businesses' products and service to customers.
Develop proficiency in AFC policies and procedures relative to the business development, loan processing, collections, expense control, and staff development.
Use strong critical thinking skills to assess business and risk situations and make decisions.
Analyze data to determine the best courses of action for business development opportunities and risk mitigation measures using reporting tools like Salesforce and Tableau.
Effectively lead your team through change and be comfortable with change management.
Work across major functional areas such as Credit, Contracting, Collections, Training and Operations teams to drive portfolio performance.
Serve as the primary contact and liaison for corporate divisions and departments such as Compliance, Operations, Training, Finance, etc. to ensure team members respond to and complete initiatives and requests for information in a timely manner.
Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.
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