- Enforce hotel standards, policies and procedures on assigned staff.
- Demonstrates and promotes a 100% commitment to providing exceptional experiences for our guests and employees.
- Assists in the preparation of property and department budget.
- Manages labor standards and property level expenses to achieve maximum flow through to the bottom-line profit.
- Participates and monitors monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors.
- Maintain confidentiality of hotel guests and hotel information.
- Ensure security of guest room access and hotel property.
- Implement a deep cleaning schedule to maintain room quality based on hotel objectives.
- Assist with room and common-area inspections to ensure room attendants' accuracy.
- Maintains and assists in upholding proper standards and procedures for clean and safe working conditions in the housekeeping department.
- Adheres to federal, state and local laws employment related laws and regulations to maintain compliance with Ontario Health & Safety Act
- Ensures that all guest-related issues are resolved in a manner consistent with the company's goals and objectives.
- Recruits qualified applicants. Trains employees in accordance with company standards.
- Communicates all policies and procedures to all team members. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
- Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
- Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
- Ensures that employee related issues are resolved in a manner consistent with company policies.
- Performs duties in all aspects of hotel operations whenever needed.
- Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
- Serves as "Manager on Duty".
- Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.
- Directly manages the hotel staff daily; supervises a total of 10 to 50 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.
- Carries out management responsibilities in accordance with the organization's policies and applicable laws.
- Minimum three years' experience in Housekeeping as Manager or Supervisor in hotels.
- Strong English written and verbal communication skills.
- Knowledge of Opera (PMS system) for Housekeeping (Opera Cloud preferably)
- Strong ability to do Payroll, weekly schedule and manage daily.
- Experience with WSIB reporting and Health and Safety.
- Ability to budget Labor and expenses for the department.
- Knowledge of chemicals used in rooms and laundry.
- Develop and maintain relationships with suppliers.
- Up to date with cleaning trend of the industry
- Have a focus for environment and implement best practice
- Experience in managing a unionized environment.
- Ability to follow the guidelines of the collective agreement.
- Experience in hiring, onboarding and in charge of discipline.
- Excellent leadership, interpersonal, and communication skills.
- Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
- Ability to handle high-pressure situations.
- Experience in training and coaching room attendants and housemen in their tasks.
- Experience in ordering all equipment, products, linen etc.Exercises good judgment and able to make quick, sound decisions.
- Pay attention to the details.
- Able to maintain confidentiality of hotel guests and hotel information.
- Commitment to guest satisfaction.
- A positive attitude is a must
- Proficient knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
- Must be available to work on weekends and some evening shift.
Housekeeping Manager - Toronto, Canada - Silver Hotel Group
Description
The Housekeeping Manager is responsible to manage property operations of the Housekeeping Department on a day-to-day basis to assure optimum performance and continual improvement in the key areas of guest service, employees, property appearance and cleanliness. Coordinates, directs and manages the staff and everyday hotel in accordance with the hotel's policies and procedures including training new employees; planning, assigning and directing work; addressing guest complaints and resolving problems.
Key Responsibilities
Requirements
Radisson Blu Toronto Downtown
The Radisson Blu Toronto Downtown's Harbourfront district is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre and Air Canada Centre, 15-minute walk to Union Station and just two kilometres away from Billy Bishop Toronto. Radisson Admiral Hotel Toronto-Harbourfront is perfect for business and leisure travellers, offering 157 guest rooms with cool blue accents, crisp white linens, wood floors and fresh design creating a space designed for relaxing. Special Studio Rooms have in-room fireplace setting the scene for the perfect romantic getaway. During the warmer months, Lakeview Pool Lounge is an excellent place to cool off in the pool and have cocktails and snacks crafted in-house while enjoying stunning views of Lake Ontario.