Bilingual Service Admin/dispatch - Montréal, Canada - National Energy Equipment

National Energy Equipment

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast.

Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers.

We have an opportunity in our Mississauga branch for a Bilingual
Service Admin/Dispatcher. Reporting to the Service Administration Supervisor, you will work closely with our Service Team that spans various provinces.

We are looking for someone who has experience in a similar role, who has strong organizational and problem-solving skills with a keen eye for detail that can prioritize their own workload while keeping the bigger picture in mind.

Your speed, accuracy and tactical planning allows technicians to perform the job with maximum efficiency.

Responsibilities & Accountabilities:

Interacting with customers via various communication methods and accurately documenting service needs
Prioritize service calls
Dispatching service technicians and tracking service calls to completion
Resolve service issues if related to dispatch and respond immediately to resolve technician or customer concerns
Schedule service calls, ensuring that service is completed in accordance with established standards
Dispatch calls to technicians based upon route and technician location
Coordinate with other departments, such as sales, to ensure that customer needs are met
Ensure that various administration duties within the department such as filing and data entry are completed timely and accurately
Taking calls from customers to book upcoming service work
Receive and coordinate service requests.
Processing invoices, submitting invoices on customers website/portal.
Liaising with the departmental teams and office groups as necessary.

Qualifications

Superior communication skills, both written & oral
Proficient in Microsoft Office
Excellent interpersonal skills to collaborate with colleagues and build positive relationships with cross functional areas
Highly organized with a high level of accuracy, thoroughness and attention to detail
Ability to take initiative and a proactive approach to take tasks to completion
Highly motivated & energetic with a positive attitude
Proven ability to prioritize, multitask and think ahead
Ability to handle shifting priorities in an extremely busy environment

Job Types:
Full-time, Permanent

Benefits: