Retail & Experience Manager - Sandhill Winery - Kelowna, Canada - Andrew Peller Limited

Andrew Peller Limited

Verified Company

Kelowna, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_#BeExtraordinary_

At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, _
_we inspire teammates to be extraordinary every day._

**_

Who We Are_**- We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience._
The Retail & Experience Manager is responsible _for developing, directing, and executing best in class revenue driving strategies relative to all retail, tour and experience operations on property; ensuring extremely high quality guest experiences that promote brand image and meet/exceed financial objectives. Areas of focus include retail store, designated tasting & experience areas, group business/functions and events both onsite and occasional offsite. This role also provides leadership and supervision of the tasting room team._

_ What we Offer:
_

Competitive salary with medical/dental benefits as well other incentives
Training and education in various aspects of ultrapremium wines
Work in an innovative, fun, and engaging environment that focuses on a "One Team" mentality
Employee gift card to be used on our retail products, restaurant, or experiences
Access to our Employees Assistance Program, Learning Library and Development Seminars

_What you Offer:
_

2+ years retail or hospitality management experience preferably in a Hospitality/Tourism or luxury retail environment
Event sales and event execution experience
Serving it Right Certification
WSET or ISG/CAPS or CMS certification an asset
Food safety certification an asset
Education in Business/Marketing or Hospitality/Tourism Management program an asset
Proficiency in Microsoft Office programs; with a focus on Word and Excel
Proven people leadership, coaching, listening, communication, supervision, project management, teamwork, and organizational skills
First Aid certificate an asset

_ This teammate will be responsible for: _

Develops and executes business strategies to meet/exceed financial (including Wine Club sales) objectives for property Retail function including:
Managing gross margin, operating expenses (including revenue labour spend
via management of staff levels and scheduling)
Responsibility for achieving annual revenue targets; including accessory and Wine Club sales targets
Responsibility for accounting control including inventory control, and bank reconciliation
Responsibility for cash management/reconciliation
Development and execution of all property wine guest experience programming; reviewing on an ongoing basis to maximize revenue yield and guest satisfaction
Working closely with Buyer-Accessories to develop/execute accessory merchandising
Personally engaging in hosting VIP visits from internal stakeholders and external media and influencers
Develops and executes business strategies to meet/exceed financial objectives for external and internal events:
Event package development
Banquet Event Orders
Working relationship with culinary team at The Lookout (Chef/Event Chef)
Responsible for business analysis of:
Property Retail & Experience monthly P&L statements; including responding to discoveries
Industry/consumer trends to develop new revenue opportunities; including providing feedback to Buyer-Accessories role on business trends and consumer feedback
Provides daily leadership in a Management capacity including;
Opening and closing duties/responsibilities, supervising/delegating functions
Driving daily sales targets for wine, experiences, Wine Club and accessories
Recruiting, On boarding, and coaching to direct reports to ensure performance/talent/service excellence among all team members; recognizing when to engage Human Resources to assist with performance management concerns
Developing and delivering ongoing product training to property Retail & Experience team
Ensuring DayForce/payroll is up to date and accurate for Retail & Experience and providing payroll with required information for processing (including new hire information and notification of end of employment)
Managing maintenance or replacement of Retail equipment and fixtures when/where required
Responding efficiently and effectively to guest concerns/complaints
Maximizes revenues per guest transaction (including upselling) via a solid understanding of:
Property wines / accessories / experiences / Wine Club membership benefits / events
All Estate Wine Group properties
Ensures a Safe and Healthy Work Environment by ensuring alignment with Company Respect in the Workplace Policy in addition to the effective operation of the Health and Safety program and Joint Health and Safety Committee and ensures compliance with government regulations