Product Adoption Manager hybrid or Remote Est - Markham, Canada - ScalePad

ScalePad
ScalePad
Verified Company
Markham, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
We're Hiring

We're looking for brilliant thinkers to join our #Rocketeers.

If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal.

However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.


You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity.

More on that here.


As a Product Adoption Manager, you will guide & advise a wide variety of partners, ensure they launch Backup Radar successfully, and are continually driving business value from Backup Radar.

You'll work closely with partners to discover their business needs and challenges. This also includes coaching them on the best ways to use Backup Radar to solve their main pain points.


Working closely with Backup Radar's Partner Development and Product teams, you'll provide input into strategic partner plans to help identify areas where existing partners could improve their use of Backup Radar.

From time to time you may also work with Partner Development Executives to advise prospective partners on the best ways to launch Backup Radar within their company.

Responsibilities.

  • Gain unique insights into how tens of thousands of IT professionals operate.
  • Ensure new customers are engaged throughout the onboarding process
  • Follow up with new partners and overcome any hurdles to ensure adoption
  • Ensure existing partners remain engaged with the platform, providing product updates and guidance on best practices
  • Schedule multiple Zoom calls with the customer's technical team to walk through setup, configuration, and best practices.
  • Liaise with the support team if any technical issues or limitations arise during the onboarding process.
  • Respond to customer requests in a timely manner.
  • Ensure existing partners remain engaged with the platform, providing product updates and guidance on best practices
.

Qualifications.

  • Have exceptional verbal and written communication ability (you need to be fluent and highly proficient in English).
  • Dedicated to great customer service.
  • Adaptive and have no problem constantly learning about a changing technical product, even when it's a little out of your depth.
  • Are creative, collaborative, optimistic, communicative, intellectually curious, and clever.
  • Able to quickly iterate and improve as a perpetual learner and teacher.
  • Have a strong sense of time management.
  • Pay incredible attention to detail.
  • Have a proven ability to multitask, stay organized, and work rapidly in timecritical situations.
  • Ability to build rapport with our partners.
  • A strong desire for continued professional growth.

Preferrered Skills:

  • You have experience with MSP PSA tool (ConnectWise PSA preferred, but Autotask PSA, Kaseya BMS, Pulseway PSA, etc.)
  • You have worked in the MSP industry.
Perks, Perks, Perks.

  • Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities.
  • Training and professional development budget provided to help advance your career and skills (available every year to every employee).
  • Worldclass offices and facilities in downtown Vancouver and Montreal, for locals seeking a hybrid experience.
  • Brand new, topoftheline hardware, and equipment providing an ideal working environment either at home or in the office.
  • A top benefits package including 100% extended health and dental.
  • Monthly stipend to assist with creating the best hybrid work experience.
  • Employee Stock Options provided to all eligible employees
Work-Life Balance.

ScalePad is not your typical software company.

When we hire you, we aren't just offering you a job, but rather we are committing to investing in both you and your long-term career.

You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.


At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success.

We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive.

Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.


Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow.

Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achie
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