Patient Coordinator - Kitchener, Canada - GraceMed

GraceMed

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Patient Partnerships, One Coordinator at a Time: Join Our Team GraceMed Kitchener is looking for a
Patient Coordinator to join our team

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.

Why Join Our Team:

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_Rewards that grow:_ Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
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_Strength in harmony__:_ Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
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_Learn from the best:_ Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you'll do:

Welcoming and checking in patients upon their arrival to the clinic and providing worldclass service to ensure patient comfort.
Answering calls and responding to messages, providing information relevant to the inquiry.
Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently.
Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support.
Processing patients' payments and scheduling reoccurring and follow up appointments.
Conducting confirmation of appointment and retention phone calls.
Address patients' questions and concerns about treatments and products.
Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed.
Providing feedback and suggestions to Clinic Manager to improve Patient Experience.
Supporting with inventory management and supply ordering.
Other responsibilities, as required.

What you will bring along:

To be successful in this role, you are someone who's focused on patient care and customer service and preferably have worked within or is passionate about the integrative medical field.

At least 2 years' related experience in health, beauty and wellness industry or medical receptionist.
Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred.
Exceptional customer service skills.
Experience with pointofsale transactions is an asset.
Experience with provincial and insurance billings would be viewed favorably.
Open and honest communication and strong relationship

- building skills.