AI And Machine Learning Technical Support Engineer - Vancouver, Canada - TEKsystems
Description
**Applicants must have the ability to work legally in Canada**
Our team are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.
Roles and Responsibilities
• Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies.
• Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their proprietary software.
• Analyze difficult programming problems and develop highly specific solutions to meet developer needs.
• Communicate with developer customers through a variety of channels including telephone, email and GitHub.
• Participate in case review meetings to share knowledge with other engineers and develop efficient customer solutions.
• Identify and report both software bugs and customer suggestions.
• Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements to alleviate customer pain.
• Help teams across developer organizations monitor new incoming cases and meet SLA for critical cases and ensure transitions to appropriate teams
Requirements:
1) 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years technical support, technical consulting experience, or information technology experience
2) Thorough troubleshooting, debugging, and problem-solving skills
3) Strong C, C++ coding skills, along with Python, C# and Java
4) Azure, AWS cloud development experience
Experience in one or more of these areas desirable
• Artificial Intelligence
• Machine Learning
• IoT, Troubleshooting hardware devices
Skills:
Technical support, troubleshooting, C, C++, Azure/AWS cloud development, and AI or ML experience
Additional Skills & Qualifications:
• Thorough troubleshooting, debugging, and problem-solving skills
• Excellent C/C++ coding skills
• Excellent communication skills with both written and spoken English
• Ability to work well in a highly collaborative team environment
• Effective learning skills
• Customer service skills
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.