Front Desk Agent - Dorval, Canada - Wainbee Limited

Description

Come JOIN Wainbee

We are 100% employee-owned, which is reflected in how we value our people and how we support them.

Here's what you can expect when you join our team:

Growth Opportunities:
At Wainbee, we offer a dynamic and evolving environment with abundant opportunities to advance in careers. we are committed to nurturing your professional aspirations.

By providing a diverse range of experiences working with various individuals and enjoy extensive networking prospects and enhancing their opportunities.

Competitive Compensation and Benefits:
We value our employees and believe in recognizing their contributions.

As Front desk Customer Service Agent, you can expect a yearly bonus, employer-paid benefits, and a pension plan that includes an employer contribution as part of your compensation package.

Training and Support:
We are committed to equipping our employees with the necessary tools for success. This includes comprehensive training, participation in leadership programs, and involvement in a variety of finance and accounting initiatives. Empower yourself to progress within our organization, ensuring ongoing learning and personal development and organizational culture.

Position:
Front Desk Customer Service Agent

Location:
On-site - Pointe-Claire

Schedule: 8:00am-5:00pm (40 hours per week)

Salary:
Starting at 45,000 (Depending on experience)


Responsibilities:
Greet customers and visitors as they arrive at the premises in a professional and friendly manner.
Answer incoming calls and emails, redirecting requests to the appropriate department or staff, as appropriate.
Provide information about our products or services to customers, where appropriate.
Maintain a clean and organized reception area, ensuring that it always reflects a professional image.
Assist customers in responding to their questions, requests or problems in a prompt and courteous manner.
Enter or process orders and follow up on quotations.
Perform administrative tasks such as filing, data entry, photocopying, document scanning and contract development and preparation.
Perform administrative tasks in connection with the purchasing department.
Monitor and respond to customer comments or feedback received online or through other channels.
Collaborate with other team members to ensure seamless, efficient customer service and satisfaction.
Adhere to company policies and procedures, including those relating to customer privacy and confidentiality.

To be considered for this position, candidates must meet the following requirements:

Education/ Qualification

High school diploma or equivalent.
Proven experience in customer service or related field preferred.
Proficiency in computer applications including MS Office suite and basic office equipment.
Excellent communication and interpersonal skills.
Friendly and professional demeanor with a customer-oriented attitude.
Strong organizational skills and attention to detail.
Ability to multi-task and prioritize in a fast-paced environment.
Bilingualism required to communicate effectively with customers.

If you have the passion to take on new challenges, APPLY NOW We look forward to meeting you