Consultant, ICT Systems Engineering, Epic - Winnipeg

Job summary

Investigate troubleshoot and resolve support incidents involving infrastructure server hardware virtualization routing NAS SAN storage backup security client application support Provide one-on-one end-user support problem resolution via telephone e-mail other vehicles communication Plan design implement troubleshoot network issues devices network cards HBA managed switches wireless access points firewalls routers Participate installs moves adds changes network systems access new departing promoted demoted employees Accurately log tickets resolutions service desk software management system maintain vigilant maintenance process Ability work independently prioritize existing tickets proactively determine which require additional attention escalated team Document audit service events create detailed documentation reports required Research recommend improvements infrastructure follows industry vendor best practices Develop administer maintain policies procedures ensuring security integrity systems Test install issued patches conjunction software providers vendors third parties Perform hardware software upgrades Administer maintain backup processes perform regular backup replication disaster recovery tests Manage user access various infrastructure systems clients Act technical resource consultant projects as required Provide mentorship training rest team

Job description