Technical Lead, Endpoint Systems Support - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 166451

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do.

We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

DEPARTMENT SUMMARY:

The Information Technology (IT) department manages the technology and computer infrastructure that drives Tangerine's business systems.

The IT department supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, Mobile Management, Voice and Data Communications, Business and Web Applications and Strategic Technical Planning.

ROLE PURPOSE:

The Technical Lead of the Endpoint Systems Support Team is responsible for providing second level onsite and remote access desk top support on behalf of the IT department for all Tangerine sites.

The Technical Lead will log, analyze, filter and resolve all incidents that may arise during operating hours that could pose a potential business risk.

The IT Technical Lead will participate in the resolution of incidents that affects the day-to-day operation of the Tangerine site, including, hardware/software support for desktop PC's/Virtual Desktop/Laptops, Mobile, IT system administration, president's office and executive support.

The Technical Lead will report directly to the Manager of Endpoint Systems Support.

ROLE ACCOUNTABILITIES:

Build and implementation of Windows, MAC, Mobile Endpoint hardware and perform software installation, configuration and maintenance of Tangerine Desktops, Laptops, VMs, VDIs, Mobile and network printers which includes any software rollouts, upgrades, patches and/or service packs
Responsible for Microsoft Windows and Apple Mac Endpoint Image management, Build and Deployment using Microsoft Endpoint Configuration Manager and JAMF to all Tangerine Endusers
Using ServiceNow software to provide timely responses to queries, analysis and resolution of problems, and escalation of issues to the appropriate business units and support staff
Setup any new hires; ensure voice/data ports are available and enabled; required Desktops, Laptops, Mobile, VMs and/or VDIs equipment is available and configured
Provide second level support for hardware and software on all Tangerine Desktops, Laptops, VMs, VDIs, Mac, Mobile and network printer support
Infrastructure support within Microsoft Windows, Mac, VMware Endpoint environment by Microsoft Endpoint Configuration Manager, JAMF and internal developed tools
Responsible for VMWare VDI Endpoint Image management which is used by the entire contact center to support Tangerine customer interactions
Provide Executive Support for Tangerine Senior Executive team
Procurement, administration, and support of Cellular services mobile devices such as iPhones, iPads, Androids.
Procurement, administration, and support of all Windows and Mac Endpoint Applications
Work with the IT teams to coordinate Desktop Application updates and rollouts using Microsoft Endpoint Configuration Manager/JAMF for different business departments
Identifies trends in specific support areas and work with the stakeholders to address them
Deliver Endpoint technical solutions as per specified plans, deliverables, costs and timelines
Identify and implement process improvements that will increase productivity and drive consistency in how support provides to Endusers
Participate in the evaluation, testing, recommendation and installation of new hardware and software within the company
Work with outside vendors and suppliers to investigate new technologies and develop cost optimized solutions
Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate
Assist with the administration, maintenance, optimization, operating system patch management and technical support of the production and development environments
Working with other business units perform all internal moves (PC & Voice) for all departments within Tangerine
Assist in the coordination and physical replacement of EOL hardware workstation equipment.
Locate and replace hardware & Software as per Tangerine hardware refresh cycle
Maintain all Application Support doc