Service Technician - Burnaby, Canada - Gemsys Money Handling Systems

Description

Are you a self starter?

• Do you consider yourself a fast learner and are mechanically inclined?
• Do you like to work independently and as part of a dynamic team?
• Are you conscientious. Do you take the time to ensure that your work is done right the first time?
• Do you have excellent command of the English language
• Are you passionate about customer service ?

If you answered YES to the above questions, we want to speak with you

Position Overview

Our technical service team is looking for additional team members and as a Service Technician you will have an excellent opportunity to expand your knowledge and technical skills and grow with us.

As a Service Technician supporting Western Canada you will be providing great customer service while you learn how to configure, install and repair our range of currency and coin equipment, systems and supporting software solutions.

We are excited to offer our team members a working environment that provides flexibility and has been adapted to conform with today's need to work remotely as well as in house, and on-site.

By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together as part of a dynamic team.

Our working environment offers structure and sociability and independence and flexibility.


The Role

Key Responsibilities include:

• Configure, install, repair and maintain a range of cash handling and cash management solutions and peripheral devices.
• Responding to customer support calls in a prompt and efficient manner and to meet customer service levels
• Communicate with Service dispatch team to promptly respond to inbound service and support requests.
• Keep customer appraised of repair/resolution status
• Comply with established operational standards and maintain adequate spare parts inventory to perform service calls.
• You must have a valid motor vehicle license (Class G) at all times. You are able to provide a clean abstract. A clean abstract is required annually for this position.
• You must be able to access customer sites including but not limited to Financial Institutions, Gaming Restaurant/Retail (additional screening may required for access to certain locations)
• Ability to travel outside your assigned territory including air and overnight where travel necessary
• Work some on call hours evenings, weekends, holidays on a rotating as needed basis
• Lift up to 50lbs without assistance
• Other duties as assigned

Our preferred team members skill sets include:

• A strong mechanical aptitude
• Education and working knowledge of AC/DC power distribution, and digital/analog circuitry
• Post secondary technical/technologist course in electronics would be preferred
• Customer Service aptitude, and a desire to provide the highest level of customer service and support
• Excellent time management and English communication skills
• CompTIA A+ and Network+ Certification is an asset
• Ability to work efficiently with mínimal supervision
• Possess a valid driver's license and clean abstract

BENEFITS

• Comprehensive health coverage plan
• Life insurance, and wellness programs
• Three weeks paid vacation to start, Paid Personal Time and Sick days
• Tuition Assistance Program for professional continuing education

EMPLOYEE PERKS

• We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

Education Level:

• Currently enrolled in or completed professional studies in electromechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
• Working knowledge of windows
• Logical trouble shooting skills with proven ability to isolate problems at a component, board or software level
• Knowledge of vending machine repair, ATMs, retail cash recyclers, smart safes, ITMs or other financial devices in a field service support role, highly desired

Role Experience:

• Experience repairing highspeed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
• Proven ability to provide troubleshooting assistance to customers in a techbased capacity
• Experience with network, understanding of TCP/IP networking and configure unmanaged routers

About GEMSYS

Since 1988, Gemsys has grown to be recognized as one of the leading providers of cash handling and cash management solutions in Canada.

Supplying a broad range of currency, coin, and cheque processing solutions to some of Canada's best known company's.

Financial Institutions, Retailers, Transit companies, Casino and gaming operators, and a wide range of Government and private industries rely on Gemsys products and solutions.

Technology co