Membership Coordinator - Toronto, Canada - Museum of Contemporary Art

Museum of Contemporary Art

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description:

The Membership Coordinator plays a crucial role in the day-to-day functions of MOCA's Membership program.

Working with the Marketing Manager and the Visitor Services Manager to ensure the sustainability, functionality, and growth of the museum's membership program.

In this role, the Membership Coordinator will develop strategies and implement projects, programmes, and events aimed at recruiting, retaining, and improving MOCA's Membership program.

They will also utilize the museum's customer relationship management (CRM) platform to support both the membership program and members on a day-to-day basis and be responsible for sales to achieve the membership revenue targets.

Additionally, the Membership Coordinator will work on-site, including during our popular Free Friday Nights and weekends, to directly engage with visitors and members, aiming to increase membership sign-ups and enhance member satisfaction during these peak times.

Location:
Toronto, ON

Employment Type:
Part-time (3 days a week, Friday - Sunday)

Remote/Onsite:
Onsite

Report to:
Marketing Manager

Start date:
April 2024

Hiring Salary Band:
$30,000 to $33,000 (hourly $25.64 to $28.21)

Overall Salary Band:
$30,000 to $36,000

Key Responsibilities:

Support the Marketing Manager in the development and coordination of revenue generation, marketing, evaluation, reporting, and stewardship strategies to strengthen and grow MOCA's membership programmes
Oversee the daytoday coordination of the MOCA membership programme
Serve as liaison between the museum and its members, answering queries in a timely fashion, providing information on membership levels and associated benefits
Update and maintain membership records on a consistent basis, including the CRM database, ensuring privacy and data quality controls
Coordinate Membership events with the Development team and Marketing Manager
Manage the membership budget and process membershiprelated financial contributions and receipts
Undertake detailed tracking of all membershiprelated activity and interactions, supporting the cultivation and identification of donor prospects in the membership program
Produce trend reports and projections to support membership growth
Collaborate closely with the Visitor Services team to boost membership sales, ensuring seamless communication regarding updates on membership options and benefits
Play a key role in empowering the Visitor Services team through comprehensive membership training, aimed at optimizing member engagement and satisfaction
Create and disseminate compelling membership cultivation, solicitation, renewal, and stewardship materials
Develop strategies to increase memberships through external channels, such as block ticket sales and organizational discounts, enhancing the museum's reach and attractiveness to a broader audience
Collaborate with the Marketing Manager to design and implement outreach strategies, aimed at forging partnerships and promoting membership to diverse communities and sectors
Identify and pursue innovative opportunities for partnership cultivation, utilizing market insights to engage potential member groups with tailored offers and benefits

Skills, Knowledge and Expertise:

Must-haves

A minimum of 2 years experience in selling memberships, coordinating membership programmes, and/or annual giving campaigns
A minimum of 3 years of sales experience, with a strong track record of meeting or exceeding sales targets
A minimum of 3 years of customer service experience, showcasing strong interpersonal and problemsolving skills
Proven ability to close deals effectively
Conflict resolution and deescalation skills
Proven ability to successfully develop, cultivate, solicit, close, and steward memberships and/or donations
Outstanding social and relationship management skills
Highly effective written and verbal communication skills
Must be able to work evenings and weekends

Nice-to-haves

Demonstrated interest in contemporary art
Familiarity working with budgets and creating financial reports
A minimum of 1 year of experience with event planning and coordination
Experience with relational databases and/or CRM platforms, such as DonorPerfect and Agile Ticketing Solutions
Familiarity or experience with event planning and coordination

Benefits:

Health, Dental, Accidental Death and Dismemberment, Long Term Disability, Attractions Ontario Benefits and Toronto Attractions Council Benefits

About Museum of Contemporary Art:

Vision:

The Museum of Contemporary Art Toronto is at the heart of the art ecosystem. MOCA will be ambitiously inclusive, interdisciplinary, and internationally renowned through our work with artists. A place for everyone to explore that provokes ideas and discussion and challenges the current cultural moment.

Mission:

Artists, relationships, and experimentation are at the centre of everything we do. MOCA Toronto presen