Customer Service Representative - Penticton, Canada - WCGWCUUS

WCGWCUUS

Verified Company

Penticton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.

We have an immediate opening for a Full time
Customer Service Representative/

Dispatch at our Penticton, BC
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Base salary plus incentives:

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Full time:

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Comprehensive benefits, including RRSP matching

Key tasks:

Serve as a single point of contact for all internal and external customers (new and existing)
Serve visitors by greeting and assisting them or directing them to the appropriate party
Analyze account activity and suggest opportunities for service improvements to the customer
Maintain appropriate files and documentation, in accordance with company policy and internal controls
Liaise with internal teams to determine service requirements, resolve problems or complaints
Schedule and coordinate multiple residential and commercial waste collection, involving different lines of business
Coordinates drivers according to customer requests and company rules
Communicates with customers to determine driver needs
Schedules and notifies divers of assignments
Monitor drivers' progress to ensure daily pickups are completed
Resolves issues that impede progress.

Requirements:

23 years of customer service/office admin experience
Highvolume call center or inbound calling experience
Excellent time management and prioritization skills
Strong working knowledge of Microsoft Office, TRUX
Strong written and oral communication skills
Critical and logical thinking skills

Come join a team environment with colleagues who embrace a "work hard, play harder" culture.

You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.