Night Auditor and Front Desk Agent - Guelph, Canada - Fairfield Inn and Suites Guelph

Fairfield Inn and Suites Guelph
Fairfield Inn and Suites Guelph
Verified Company
Guelph, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Perform Night Audit functions for 2-3 shifts in a week on Friday and Saturday

  • Perform Front Desk day / afternoon functions for 23 shifts/week
  • Perform Check-In and Check-Out procedures
  • Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible.
  • Understand credit and cash handling policies and procedures.
  • Answer phone calls in a timely and professional manner.
  • Interprets guest needs and provides exceptional service.
  • Actively seeks opportunities to make a connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested.
  • Provide reservation and rate information as required.
  • Sell rooms to walkin guests.
  • Make reservations as per policies
  • Process payments as per policies
  • Know and enforces cancellation procedures and policies.
  • Update and implement Member upgrades as required, block rooms, print folios, and prepare key packets.
  • Review incoming groups for any special requests, billing patterns, and group arrivals.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Participates as a member of the Front Office Team by assisting in various Front Office and Hotel Operations.
  • Any other duties as assigned by management.

Salary:
$15.50-$16.00 per hour


Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Guelph, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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