Customer Service Representative - Richmond, Canada - Rize Bikes
Description
Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team.Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States.
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability.Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Learning our products and services and promoting it.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Engaging in sales activities, measuring progress, and achieving sales targets.
Requirements:
- Love building connections with customers
- Excellent communication skills
- Comfortable in a highpace environment
- Experience as a Sales Representative
- Proven record of quotas
- High school diploma or certificate in sales
Nice to have:
- Experience with Shopify, Zendesk, project management tools
- Ability to speak French
- Proficient bike riding skills
- General knowledge of eBikes
Salary:
$40,000.00-$50,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 3 years (required)
- Sales: 3 years (required)
- Customer support: 2 years (required)
Work Location:
In person
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