Administrative Assistant - Montréal, Canada - BGO

BGO

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Administrative Assistant - Tenant Services

Montreal, QC | 999 de Maisonneuve

Who We Are:
BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services.

BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe.

BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets.

BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BGO promotes a corporate culture that attracts and retains the highest caliber people.

We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better.

We are committed to a safe and sustainable work environment.

The Opportunity:
Located in the heart of the financial district at 999, boulevard De Maisonneuve W.

in downtown Montreal, this position will be a part of the Property Management team supporting the building and will report to the Assistant Property Manager.

We are looking for someone who will bring a strong sense of commitment and dedication in providing administrative and marketing support to our clients and members of the team.

If you are curious about the Property Management industry and want to be part of an amazing team, we are looking for you

What You Will Do:

Tenant Services

Assist in maintaining the building's branding in all respects, i.e. signage, posters and communications.
Order eventrelated promotional materials from tenants.
Ensure excellent tenant relations through personal contact and outstanding customer service.
Respond promptly to various inquiries or complaints with a professional tone in accordance with BGO customer relationship management policies and redirect to the appropriate point of contact.
Coordinate new tenant or renewal welcome event.
Help coordinate tenant events in building.
Ensure tenant electronic directory is maintained up to date.
Update elevator "Pattison" messaging.
Coordinate directory signage modification requests.
Answer tenant requests regarding access cards, work orders & special service requests.
Track and follow up on Angus service calls.
Security system: produce & track security access cards and produce access reports as requested by tenants.
Manage tenant parking requests.
Tenant, common area and bathroom periodic cleaning inspections.
Produce minor service quotes for tenants (cleaning, signage & other).
Supervise and assist security personnel.
Supervise the Gym operation and assist tenants. (Access, equipment repair, cleaning & other).
Help tenants with deliveries & moves (coordinate elevator reservations, loading facility etc).
Help tenants with bike locker reservations.

Conference Center

Supervision of maintenance employee servicing the conference center.
Take reservations and all tenant requests related to the conference center.
Daily followup with tenants for necessary setups and requirements for all meetings.
Issue work orders for conference center reservations.
Prepare documentation for invoicing.

Administrative and Office Functions

Interact, communicate, and correspond professionally and effectively with all stakeholders, whether they are tenants, suppliers, professionals, visitors, or maintenance staff.
Prepare tenant billings for billable service calls
Process accounts payable
Facility management: ensure reception area, vacant spaces & meeting rooms are orderly. Interact with printer, photocopy and WIFI service providers as necessary.
Keep tenant and employee lists and contact information.
Assist operations and administrative team.

Who You Are:

5+ years' experience in coordinating customer services and administrative functions
Postsecondary education

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Superior oral and written communication skills; an ability to develop and sustain cooperative working relationships at all levels; ability to exercise confidentiality; displays enthusiasm and has a desire to learn; team player.
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Strong organizational/multi-tasking skills - ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities and adapt to new ideas and constant changes.
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Computer Skills