Service Advisor - Kamloops, Canada - River City Nissan

River City Nissan
River City Nissan
Verified Company
Kamloops, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Do you have what it takes to join one of Kamloops fastest growing dealerships?

About Us:


Recognized as one of the most innovative dealerships in Kamloops, River City Nissan is a locally owned, and well-established dealership representing Nissan, one of the fastest growing brands in North America.

We continue to capture and grow market share and are currently looking for a full-time Service Advisor to join our fantastic team.

Our business is a people business, and we constantly invest in our team's development. We operate with Nissan University, and continuing professional development coaching.

We are purpose-driven, performance-oriented, and principles-led.


Careers with River City Nissan provide:

  • Ongoing training and professional development support
  • Aggressive, performance driven compensation plans
  • Great benefits
  • Safe and healthy work environment
  • Closeknit team and inclusive culture

About the Role:


  • Provide an open line of communication for customers; hear their account of issues and accurately document for technicians, explain services in a way they can understand/provide an estimate of costs, and keep updated throughout the day
  • Greet incoming customers, perform vehicle walkaround to recommend services
  • Repair order generation, documentation of recommended work, and invoicing
  • Answer incoming customer phone calls; answer any service queries and book appointments
  • Work closely and professionally communicate with Service Manager, technicians, other advisors, shuttle drivers and receptionist to ensure a high level of customer service and expedited problem resolution
  • Take pride and responsibility for customer satisfaction, including CSI scores
  • Work with service manager and other advisors to help meet individual and department goals
  • Software savvy with strong proficiency using Outlook and webbased systems, with a proven ability to multitask. CDK/ADP/experience is preferred
  • Strong interpersonal skills in conjunction with a proven track record to build strong business relationships with consumers and employees
  • Outgoing, motivated, and performance driven team player with a positive attitude

Qualifications:


  • Minimum 1year experience in relevant role
  • Valid Class 5 driver's license with a clean driver's abstract
  • Must be able to work a flexible schedule, fulltime with weekends
  • Previous experience is an asset but not mandatory
Wage is based on experience.

If you want to be part of a winning team, send us your resume today


Job Types:
Full-time, Permanent


Benefits:


  • Company events
  • Dental care
  • Extended health care
  • RRSP match
  • Vision care

Schedule:

  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Kamloops, BC V2C4A8: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (preferred)

  • Customer service: 1 year (preferred)

Work Location:
One location
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