Customer Satisfaction Representative - Ajax, Canada - Collision Repair Experts Ajax
3 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 44 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
Tasks:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Act as spokesperson for an organization
- Maintain and manage digital database
- Consult with clients after sale to provide ongoing support
- Answer clients' inquiries and provide information
- Answer written and oral inquiries
- Explain procedures, risks and benefits to clients
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Work under pressure
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Dependability
- Judgement
- Ability to multitask
- Quick learner
Screening questions:
- Are you available for shift or oncall work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Internship:
- This position is a paid internship that encourages onthejob training and skill development.
Health benefits:
- Dental plan
- Health care plan
- Vision care benefits
Other benefits:
- Free parking available
- Parking available
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