Office Manager - Canada - Rite-Hite Corporation

Description

Administrative Manager - CAN page is loaded Administrative Manager - CAN
Apply locations CAN-Toronto CAN-London time type Full time posted on Posted 4 Days Ago job requisition id JR100666

Job Category:

Full time Job Description:

This position is responsible for ensuring customer satisfaction by ensuring timely and professional administration of equipment service orders in the district.

Maintaining compliance to Arbon Quality Business Processes as they pertain to administrative procedures, and escalating issues that relate to other areas to the appropriate manager for resolution.

Working with the Operations Manager, develops performance metrics for the department and monitors performance of assigned staff, taking action to correct performance shortfalls in a timely and professional manner.

Monitors collections status and takes the lead in resolving district collection issues .

This includes effectively interfacing with customers and Sales to ascertain an d document billing procedures to ensure timely payment of Arbon invoices.

Takes the lead in working with major customers who have specific and unique work order processing and invoicing requirements that are to be understood and executed correctly to ensur e timely payment, training personnel on these processes and ensuring they are carried out properly.

This position is responsible for serving as the subject matter expert and first level support for district Technical Services Coordinators and Service Techn icians for service system mobile devices, software, and JDE Service System Application.

This includes issues such as connectivity, passwords, hardware malfunctions, and basic software problems . Escalates issues as needed to corporate IT or vendor technic al support . In addition, this position maintains a general understanding of service and installation coordination activities to facilitate providing this support.

This position serves as the district captain for resolving problems with the service systems and for effective implementation of future programming changes.

This position serves as the district's focal point for payroll .

This includes gathering and reviewing weekly timecard reporting from hourly employees, escalating any problem areas to the appropriate manager , and generating the reports used by Corporate to process payroll .

Monitors overtime and notifies the appropriate manager in cases of excessive overtime . Also serves as the main corporate contact for the Wellness program.

Provides daily oversight of the office administrative staff, monitoring workplace productivity, attendance, and serving as an on-site resource to solve problems, involving the appropriate manager as needed.

Manages the Administrative Assistant for the office and h elps ensure support to the sales staff.
Working with the appropriate Service Manager, this position coordinates the training of new Service Coordinators in the office.
Serves as the main point of contact for temporary help services as needed . May conduct initial screening interviews for off-site managers, as needed.
Process all submittals, contracts, insurance certificates and any other similar documents necessary to release and invoice orders.
Manages the pe tty cash account.
Takes the lead in organizing district inventory management and reporting.
Identifies and resolves reconciliation issues as needed.
or equivalent from two-year college or technical school; or three or more years related experience and/or training; Five years of Administrative Management experience
The ability to handle multiple projects at once.

~ Directly supervises 10-20 administrative staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and dir ecting work; appraising performance; addressing complaints and resolving problems.

Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment.

Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff.

We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave.

We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more - all designed to improve safety, security, productivity, energy savings, and environmental control.

Watch Rite-Hite's Always Looking Ahead video below to learn more.
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